Windows 7 64bit does not recongize blu ray disc in blu ray drive (ASUS G73)

Recenly got a new laptop - ASUS G73 with Blu Ray/Windows 7 64 bit pro/comes with PowerDVD 9

When I put a DVD in the drive, everything works fine.

When I put a Blu Ray disc in the drive - windows does not recognise that there is a disc in the drive (i.e. no autoplay, no disc recognised in WIndows Explorer). Also, the PowerDVD9 software also does not recognise there is a disc inserted. When I first opened the PowerDVD program, it asked me to setup the correct region codes, and I've also setup the correct country in Windows.

The model of my blu ray drive is "MATSHITA BD-CMB UJ141AS"

Any help to get blu ray movies to play would be very much appreciated.

 

Question Info


Last updated October 9, 2018 Views 35,908 Applies to:
Answer

Hi bp0007,

Please see the following post with a similar issue and possible fix:

http://social.answers.microsoft.com/Forums/en-US/w7pictures/thread/a5bf1f3f-33c4-4502-ae2e-42cbd8f9d341

Also, be sure to install any software or drivers from ASUS:

http://support.asus.com/download/download.aspx?SLanguage=en-us

Hope this helps!


Debra
Microsoft Answers Support Engineer
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