Acer Aspire One Webcam not working

I have an acer aspire one 10" model w/ built in webcam...i purchased in july 2009, model came installed with xp...i recently upgraded to windows 7...acer will not support me because i have upgraded and they insisted i purchase tech service for assistance...ridic!...the device manager displays webcam and states it is working also states driver updated....i have uninstalled it restared and reinstalled, but it still is not working....i use to be able to click it  when i click pic it just displays the information but no where on my computer am i able to actually open the device for picture purposes...quite frustrating in finding answer on web...seems to be a lot of people giving answers or links to driver scan one has answered this question outside of making random guesses, which has been a waste of much time...if someone actually has a real answer and knows for certain rather than guessing, it would be much appreciated.

best regards,



Question Info

Last updated September 7, 2018 Views 26,366 Applies to:


Did you run the Windows 7 Upgrade Advisor to be sure your system will run properly on Windows 7?

Windows 7 Upgrade Advisor

Check with Acer Support, their on-line documentation, and drivers, and their forums.

Acer - USA - Service and Support

Acer - Drivers and Downloads

Acer - Community/Forums

Acer - Worldwide


Troubleshoot camera connection problems 

References to Vista apply to Windows 7.

You probably need to reload the camera drivers and any camera control software "IF" there are
any for Windows 7.

Logon as Admin.

Control Panel - Device Manager - Imaging - write down make and model of camera - double click
on it and on driver's tab get version. Now click Update Drivers (which may not do anything as MS
is far behind certifying drivers). The RIGHT CLICK on the camera - UNINSTALL - REBOOT - this
will refresh the driver stack.

Now go to System Maker's site and download the latest camera driver and other related camera
software (if no newer get the same ones).

Download - SAVE - go to them and RIGHT CLICK - RUN AS ADMIN - reboot after each driver.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.

Installing and updating drivers in 7 (updating drivers manually using the methods above is preferred
to ensure the latest drivers from System maker and Device makers are found)

Then leave windows updates on however stop it from loading drivers which are often older than the
ones you have installed. If Updates suggests a driver then HIDE it and look manually to see if their
really is a newer one (at both system maker and device maker's sites).

Stop Windows 7 from Automatically Installing Device Drivers

How To Disable Automatic Driver Installation In Windows 7 / Vista

Disable Windows Update Device Driver Search Prompt In Windows 7 / Vista (for Professional,
Ultimate, and Enterprise)

Hope this helps.

Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle <- Mark Twain said it right!

Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

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