Question

Q: Norton 360 can't recognize external USB hard drive on Windows 7. Drive works fine on Vista This thread is locked from future replies

Norton 360 can't recognize external USB hard drive on Windows 7. Drive works fine on Vista
Windows recognizes the USB drive but Norton 360 does not.
I have tried 2 differnet external drives and niether one works on Windows 7.
Both work on Windows Vista machine.
Can someone help pleae.

Larry

Answer

A:

Hi Sully1210,

·         What do you mean by Norton 360 does not recognize external USB drives?
·         Are you referring to the device not recognized in Norton backup?

Check if the device is getting recognized in Device Manager and disk management.

1.      Click Start and type Device Manager in Start Search.
2.      Expand other devices
3.      Now check if the device is recognized or not.

Check if any yellow exclamations are there, if you find any then you may need to update the drivers for the device.

a.       Click Start and click Computer.
b.      Now check if the external USB device is recognized.

Now check if the device is recognized in disk management.

1.      Click Start and type diskmgmt.msc in Start Search.
2.      Now check if the device is recognized.

If the device is getting recognized in disk management or in the Computer, then this might not be problem with USB drive. You may have to check with the setting for Norton 360.

Check the link for similar issue: http://community.norton.com/t5/Norton-360/Norton-360-V2-Not-Recognizing-external-hard-drive/m-p/23762




Thanks and Regards:
Swathi B - Microsoft Support.

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Views: 1,920 Last updated: March 13, 2018 Applies to: