My CD/DVD drive has gone missing

I have a new computer with Windows 7 Professional 64 bit and everything was fine but now my CD/DVD drive has gone missing.  It's nowhere to be found in Explorer and if I insert a CD or DVD nothing happens.  I tried the troubleshooter but it tells me I don't have a CD/DVD drive.   It's also not listed in device manager.   I'm a complete non-techie type of person but was wondering if my drive has just gone kaput or maybe one of the leads internally has become disconnected.  The computer is only about 3 months old.  I have done all the updates that have been recommended.  I would love it if someone could give me some ideas about fixing this.  thanks.
 

Question Info


Last updated October 19, 2018 Views 5,929 Applies to:
Answer
See http://support.microsoft.com/kb/314060

The drive may have failed or become disconnected as you think possible.

Does the BIOS report it as present?

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