Question

Q: BSOD: Driver Power State Failure

Every so often my laptop (HP tx2525nr) will have a Blue Screen of Death with the error message: Driver Power State Failure. It also will also occasionally freeze up and the screen will become all jumbled with lines and stuff and I will have to do a forced shut down. Either one of these will happen about twice a week, sometimes even more than that.

I have tried updating my drivers multiple times but no luck. I used to have Vista (x64) but did a clean install of Windows 7 Professional (x64) hoping that would fix my problem, but still no luck.

Help! :(

Answer

A:

The minidump file showed a DRIVER_VERIFIER_IOMANAGER_VIOLATION probably caused by the HIDCLASS.SYS.

However the driver that may actually be causing the crash is the HpqRemHid.sys.

The HpqRemHid.sys is a driver for the HP Quick Launch buttons.

The timestamp on the HpqRemHid.sys is "Mon Jun 18 18:13:11 2007" so this driver should be updated if possible.

I would suggest at this time to turn off the driver verifier (Start > type verifier in the Search programs and files box and press "Enter" > Delete existing settings > Finish) and then update the drivers for the HP Quick Launch buttons (uninstall the old drivers first using "Uninstall a program) and then install the  HP Quick Launch buttons from the following link:

http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=4063&lc=en&dlc=&cc=us&product=3751225&lang=

I would also suggest to also update the drivers (uninstalling the old ones first if possible) for all other hardware especially the Synaptics Touchpad, Broadcom wireless and Realtek NIC, as these drivers appear older.

Also, how did the fingerprint scanner driver from HP not work?

Did this solve your problem?

Sorry this didn't help.



 
Question Info

Views: 2,676 Last updated: March 13, 2018 Applies to: