missing dvd drive windows 7 ultimate

Tried the troubleshooting recomendations - no luck, uninstall and reboot - no luck - shows up in device manager with an error on the drive -does no show up in directory under C Drive?
 

Question Info


Last updated June 3, 2018 Views 1,665 Applies to:
Answer
Shut down the computer and disconnect the DVD drive data cable.
Reboot to Windows and check 'Device Managager' to verify there a no entries for DVD drive.
Shut down the computer and reconnect the data cable.
Reboot to Windows 7 and Windows should see that a new device has been added and install the correct drivers.

JS
http://www.pagestart.com

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Answer

Hey Rudyland,

How long have you had this issue?

What does the error on the drive in the device manager say?

If Your CD drive or DVD drive is missing or is not recognized by Windows or other programs, the first step what we try with is to use the Hardware and Devices troubleshooter.

http://windows.microsoft.com/en-us/windows7/Open-the-Hardware-and-Devices-troubleshooterv

As you have already tries this, I would suggest you to Remove and reinstall the drivers.

To do this, follow these steps:

1.    Click Start Collapse this imageExpand this image, and then click Control Panel.

2.    Click System and Security, click System, and then click Device Manager.
Note If Control Panel is in Classic View, double-click System, and then click Device Manager. Collapse this imageExpand this imageIf you are prompted for an administrator password or for a confirmation, type the password, or click Allow.

3.    In Device Manager, expand DVD/CD-ROM drives, right-click the CD and DVD devices, and then click Uninstall.

4.    When you are prompted to confirm that you want to remove the device, click OK.

5.    Restart the computer.

For more information, refer the below article:

http://support.microsoft.com/kb/314060

Do post back with results.

Regards,

Savan – Microsoft Support.

 

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