USB Drive Not Recognized After Re-boot

I have a Windows 7 64-bit system. I connected my Maxtor 500Gb USB drive while the PC was on and it recognized the drive using the default windows driver. Seagate, which owns Maxtor, does not have a 64 bit driver for this drive. Seagate and Microsoft say the drive should work with the windows driver. It was working beautifully. Then I re-booted my system. Upon Windows re-start, the drive came up as "USB Device not recognized". In Device Manager it is a yellow icon next to "Unknown device". I removed the USB cable and re-plugged it to no avail. I then removed the drive's power cord and plugged it back in...the drive was instantly recognized again.

What is happening on a re-boot to mess up the USB connection? How can this be resolved? I don't want to have to pull the power cord on every re-boot...

Thanks
 

Question Info


Last updated March 13, 2018 Views 2,736 Applies to:
Answer

Hi Steve in WP,

I found the following post that is similar to your issue, with a possible fix:

http://social.answers.microsoft.com/Forums/en/w7hardware/thread/f36e21c3-2410-4f05-9438-25f2de601300

Hope this helps!


Debra
Microsoft Answers Support Engineer
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