Question

Q: Random system hangs/freezes. This thread is locked from future replies

I have been banging my head against the wall trying to figure this one out.  I am currently running Windows 7 x64.  At any given moment, the system will hang.  Sometimes the system will go days without any issues, sometimes it will hang several times during one day.  First the screen will freeze and all open programs become unresponsive, the mouse will continue to move around the screen as normal for about thirty seconds, but this time varies.  If I am watching a video or playing music, the audio will continue without interruption for several minutes, but this time will also vary.  The caps lock, scroll lock, and num lock lights will continue to work also, meaning if I press any of the affor mentioned buttons, the light turns on/off like normal.  The mouse, keyboard lights, and sound usually continue to work until I click the mouse buttons several times, at which point the system becomes entirely unresponsive. 

My first instinct was driver issues.  Noticing that the screen froze first, I assumed that the VPU was crashing and failing to recover.  After several driver updates and much online research to this end, Nothing had changed.  I then turned my attention to drivers in general, updating all that I could, this again yielded no results.  I then updated my BIOS and had no luck.  assuming it was not a driver issue, I examined my hardware.  I thoroughly tested my hard drives, RAM, and monitored loads and temperature on the CPU, VPU, and chipset.  I could not see any trends, the freezes appear to be at complete random.  I do have an early AMD Phenom 9600 with the TLB erratum.  I have tried enabling and disabling the patch in the BIOS with no change.  At this point I do not know what else to check.  This is my most powerful PC at the moment, and I have reverted back to XP Pro x86.  I really like 7 over XP, but the instability in 7 makes it difficult to use for fear of data loss.  XP has no stability issues running on this same system.  I have four other PC's which also have Windows 7, none of them have had any issues.  Some are 64-bit, some are 32-bit, all are stable.
My system specs are below:
This is with the system at idle.
Motherboard: Gigabyte MA790FX-DS5 Motherboard - AMD 790FX, Socket AM2+, ATX, Audio, PCI Express 2.0, CrossFireX Ready, Gigabit LAN, S/PDIF, USB 2.0, Firewire, Serial ATA, RAID
 
CPU 0
    Name                                    AMD Phenom(tm) 9600 Quad-Core Processor   
    Description                             Family 15-1 Model 2-0 Stepping 2
    Vendor                                  AuthenticAMD
    Max Frequency                           2300 MHz
    Start Voltage                           1.05 V
    Min Voltage                             0.0125 V
    Max Voltage                             1.25 V
    Max Ramp Voltage                        0 V
    Max Multiplier                          11.5 X
    Start Multiplier                        5 X
    L1 Data Cache Size                      64 KB
    L1 Data Cache Associativity             2
    L1 Data Cache Lines                     1
    L1 Data Cache Line Size                 64 Bytes
    L1 Instruction Cache Size               64 KB
    L1 Instruction Cache Associativity      2
    L1 Instruction Cache Lines              1
    L1 Instruction Cache Line Size          64 Bytes
    L2 Cache Size                           512 KB
    L2 Cache Associativity                  16
    L2 Cache Lines                          1
    L2 Cache Line Size                      64 Bytes
HTLink 0
    HT0 Multiplier                          9 X
    HT0 Width In                            16 bits
    HT0 Width Out                           16 bits
    HT0 Max Width In                        16 bits
    HT0 Max Width Out                       16 bits
GPU 0
    Name                                    ATI Radeon(TM) HD 3870
    Description                             ATI Radeon(TM) HD 3870
    Vendor                                  ATI Technologies Inc.
    Core Frequency                          300.00 MHz
    Memory Capacity                         512 MB
    Memory Frequency                        1126.00 MHz
    Memory Bit Width                        256 Bit
    Display Mode                            1920 X 1200 : 32 (59Hz)
Memory 0
    Name                                    Physical Memory 0
    Description                           
    Vendor                                  PNY Electronics
    Capacity                                2048 MB
    Max Bandwidth                           6.4 GB/s
    Part Number                                             
    Serial Number                           0
    Data Width                              64 bits
    Bus Frequency                           400 MHz
    Slot Location                           Slot 0
BIOS
    Name                                   
    Description                             Award Modular BIOS v6.00PG
    Vendor                                  Award Software International, Inc.
    Version                                 F8a
    Date                                    20090310
Monitor 0
    Name                                    Generic PnP Monitor
    Description                             Generic PnP Monitor
    Vendor                                  (Standard monitor types)
    Screen Width                            1920 pixels
    Screen Height                           1200 pixels
    Max Width                               1920 pixels
    Max Height                              1200 pixels
    Refresh Rate                            59 Hz
    Pixels Per XLogical Inch                96 pixels
    Pixels Per YLogical Inch                96 pixels
Harddisk 0
    Name                                    ST3250410AS ATA Device
    Description                             Disk drive
    Vendor                                  (Standard disk drives)
    Capacity                                238473 MB
    Interface Type                          IDE
    Serial Number                           6RY16A03
    Firmware Revision                       3.AAC
    Model Number                            ST3250410AS
    Removable                               false
    Support DMA                             true
    Support LBA                             true
    Support SATA                            true
    SATA Generation                         Gen 2
    Sector Total                            268435455
    Maximum Queue Depth                     31
    Highest Supported ATA Version           7
    Security Supported                      true
    Security Enabled                        false
    Security Locked                         false
    Security Frozen                         true
    Security Count Expired                  false
    Security Enchanced                      false
Harddisk 1
    Name                                    Generic 2.0 Reader    -0 USB Device
    Description                             Disk drive
    Vendor                                  (Standard disk drives)
Harddisk 2
    Name                                    Generic 2.0 Reader    -1 USB Device
    Description                             Disk drive
    Vendor                                  (Standard disk drives)
   USB Controller 0
    Name                                    SB600 EHCI USB Controller
    Description                             SB600 EHCI USB Controller
    Vendor                                  AuthenticAMD
    Generic 2.0 Reader    -0 USB Device   

Answer

A:


Hi nate0031,

Try the below troubleshooting steps and get back to us with results:

Step 1:

1. Run the Performance Troubleshooter that would help us diagnose the issue better.

2. Access the below link to know more about Performance Troubleshooter:

http://windows.microsoft.com/en-US/windows7/Open-the-Performance-troubleshooter

Step 2:
If the above steps is of no help, then put the computer in a Clean Boot state and then check for the issue, one of the third party services could be causing the issue. Below are the steps to put the computer in a Clean Boot State:

1. Click Start, type msconfig in the Start Search box, and then press ENTER.

 If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.

2. On the General tab, click Selective Startup.

3. Under Selective Startup, click to clear the Load Startup Items check box.

4. Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.

5. Click OK.

6. When you are prompted, click Restart.

7. After the computer starts, check if the issue is fixed.

If your issue is resolved after performing Clean Boot, then follow the steps mentioned in the following KB article to narrow down the exact source:

http://support.microsoft.com/kb/929135 

Also, see the section on how return your computer to a Normal startup mode by following the steps under “Reset the computer to start as usual”, after performing the clean boot troubleshooting.

Step 3:

I would also suggest you to check Event Viewer entries to find the faulty module that could be causing this issue.

1. Open Event Viewer by clicking the Start button, clicking Control Panel, clicking System and Maintenance, clicking Administrative Tools, and then double-clicking Event Viewer.‌

If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

2. Click an event log in the left pane.

3. Double-click an event to view the details of the event and let us know the faulty module that is causing the issue.

Access the below links to know more about Event Viewer:

http://windows.microsoft.com/en-US/windows7/Open-Event-Viewer

http://windows.microsoft.com/en-US/windows7/What-information-appears-in-event-logs-Event-Viewer

4. Also check how much memory and CPU resources are being used.

Access the below link to know more information about Performance and Resource Monitoring:

http://windows.microsoft.com/en-US/windows-vista/See-details-about-your-computers-performance-using-Task-Manager

Hope this helps. Get back to us with results.

Regards,
Manasa P – Microsoft Support.

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Views: 1,313 Last updated: March 13, 2018 Applies to: