Question

Q: Microsoft Intellipoint 7.0 (Wireless Optical Mouse 2.0) scroll wheel does not scroll (very slowly or not at all) in Yahoo mail in Google Chrome, Internet Explorer or Firefox on Windows 7. This thread is locked from future replies

When I am in the list of messages in Yahoo' New Mail, the scroll wheel does not properly scroll through the messages.  It barely moves at all (maybe one line with five scrolls).  Scrolling seems to work fine in all other parts of the browser.  I have this same problem in Chrome 4.0.288.1dev and Firefox 3.5.7, and IE 8.  

I have checked the scroll settings and tried selecting the highest scroll rate and the advanced setting to increase speed when scrolling faster.  This has not changed the performance at all.  

This problem is new since upgrading from XP to Windows 7 Ultimate and reinstalling the mouse driver.

I have another laptop, no external mouse or keyboard, Windows 7, and there is no problem with the scrolling (using it's touchpad, so I assume it has something to do with the Intellipoint software.

Answer

A:

Hi StuartNY,

I would suggest that you connect the receiver to a different port. Then, check the behavior of the device. Also make sure that the batteries for the device are full of charge.

If the issue still persists, then I would recommend that you create a new user account and check if the mouse works fine without any issues.

Refer the link to check for the corrupted user profile: Fix a corrupted user profile: http://windows.microsoft.com/en-US/Windows7/Fix-a-corrupted-user-profile

If the issue still persists, then I would recommend that you follow the steps from the link below:

Troubleshoot a wireless mouse that does not function correctly: http://support.microsoft.com/kb/321122

If the issue still persists, then I would recommend that you visit forums related Microsoft Hardware devices from the link:
http://www.microsoft.com/hardware/mouseandkeyboard/default.mspx

 




Thanks and Regards:
Swathi B - Microsoft Support.

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Question Info

Views: 2,940 Last updated: March 13, 2018 Applies to: