Can't change screen brightness.

Hello, I have a Dell Studio 17 (Service tag 50VZPK1) with the Mobile Intel (R) 4 Series Chipset Family Display adapter. The driver version is 8.15.10.1872.

After I updated the previous driver to this current one, I am unable to change the screen resolution.  When I use the keyboard shortcuts and the screen brightness in the power options, neither of the settings will move.

I know I can roll back the driver to the last version, but I was wondering if there is a different solution to this problem for future references.

Thank you.
 

Question Info


Last updated March 13, 2018 Views 1,473 Applies to:
Answer
Hi JRunn,

Access the below link  and download the drivers version 8.15.10.1808 and install it and check if it works fine

http://support.dell.com/support/downloads/driverslist.aspx?c=us&cs=19&l=en&s=dhs&catid=6&dateid=-1&formatid=-1&hidlang=en&hidos=WV64&impid=-1&os=W764&osl=EN&servicetag=50VZPK1&SystemID=studio1745&TabIndex=&typeid=-1

If that does not help you may have to roll back till dell or Intel have a updates for this drivers.

Azeez Nadeem - Microsoft Support

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