1. Are you playing the game online or installed locally on your computer?
2. What is the exact error message you are getting?
3. Did you make any changes to the computer prior to the issue?
Please follow the methods listed below.
Let’s test the issue in clean boot.
Use the link mentioned below.
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
NOTE: After performing troubleshooting steps, please revert the computer to start as usual (Refer step 7 from the link mentioned above)
Uninstall and reinstall the game and check if it works fine.
I would also suggest you to contact the game manufacturer for assistance.
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