Problem With my RX480

Hi, for Christmas I got an RX480, for a while it was working well and over time I've noticed that it would shutoff when playing games and it would give me an error saying "Display Driver has stopped responding and has recovered" something like that. Sometimes it just restarts. I know that it isn't an issue with heat because my Desktop is very well ventilated and I have been monitoring it while playing games. I have never seen it go above 50C. 

This has happened to me multiple times, the first time it just freezing, and the other times it would do this screen and then it would say it recovered, everything else I've opened when this happens would also crash. I've been looking for lots of solutions online but none of them ever worked and I'm desperate to get this fixed.

 

Question Info


Last updated May 10, 2019 Views 305 Applies to:

That type of graphics artifacts is typical of a VRAM problem (the video RAM on the card ).

Do crashes happen more on games with high system requirements that would be using more VRAM

than lower spec games ?

If the card is faulting and is only a couple of weeks old you may be able to get an exchange via the retailer.

If not, you will need to apply for an RMA from the cards mfg ( also sometimes done via the retailer if

they built the machine ).

Check out the two links below -

Diagnose video card problems by comparing with example corrupted screens

How-To Troubleshoot Checkerboard Pattern Display Corruption - YouTube

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I haven't tried running other less resource demanding game, is it possible that the game is causing it? The game (Rust) is known for its massive memory leak and im almost always at low fps. My processor is an i3

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What you describe are some symptoms of out of date or incorrect video drivers.

Do this so we can see what you have:

Click the Start button/orb in the lower-left corner of your screen. Or, press the Windows logo key on your keyboard.

In the box enter:

msinfo32

Select/click msinfo32.exe and the System Information dialog box will open.

Click on System Summary, click Edit, Select All (Ctrl-A), Copy (Ctrl-C) and then paste (Ctrl-V) the information back here in your next reply.

For video driver information, expand the Components, click Display, click Edit, Select All (Ctrl-A), Copy (Ctrl-C) and then paste (Ctrl-V) the information back here..

There will be some personal information (like System Name and User Name), and whatever appears to be private information to you, just delete it from the pasted information.

Note the currently installed driver version (write it down) so that if you install a different driver you can check the version again to be sure the new driver is properly installed.

Do you think you have a problem with Windows 7 (this community) or with you new Radeon installation (a separate community on the AMD Support Page):

https://community.amd.com/community/support-forums

Did you just install the RX480 into you system and expect it to work instantly?

Did your RX480 include a driver installation CD that you also applied - although even that could be out of date.

Did you also visit the AMD WWW Drivers and Download Center, Support site use their automatic detection tool and install the drivers they recommend?

http://support.amd.com/en-us/download/auto-detect-tool

The mediocre teacher tells. The good teacher explains. The superior teacher demonstrates.

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OS Name Microsoft Windows 7 Ultimate
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name
System Manufacturer Gigabyte Technology Co., Ltd.
System Model B85M-DS3H
System Type x64-based PC
Processor Intel(R) Pentium(R) CPU G3258 @ 3.20GHz, 3200 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. F2, 9/29/2014
SMBIOS Version 2.7
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "6.1.7601.17514"
User Name
Time Zone Pacific Standard Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.93 GB
Available Physical Memory 378 MB
Total Virtual Memory 15.9 GB
Available Virtual Memory 3.27 GB
Page File Space 7.93 GB
Page File C:\pagefile.sys

Name Radeon (TM) RX 480 Graphics
PNP Device ID PCI\VEN_1002&DEV_67DF&SUBSYS_05011043&REV_C7\4&1286464&0&0008
Adapter Type AMD Radeon Graphics Processor (0x67DF), Advanced Micro Devices, Inc. compatible
Adapter Description Radeon (TM) RX 480 Graphics
Adapter RAM (1,048,576) bytes
Installed Drivers aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver Version 21.19.384.0
INF File oem49.inf (ati2mtag_Polaris10 section)
Color Planes Not Available
Color Table Entries 4294967296
Resolution 1920 x 1080 x 60 hertz
Bits/Pixel 32
Memory Address 0xE0000000-0xF01FFFFF
Memory Address 0xF0000000-0xF01FFFFF
I/O Port 0x0000E000-0x0000EFFF
Memory Address 0xF7D00000-0xF7DFFFFF
IRQ Channel IRQ 4294967293
I/O Port 0x000003B0-0x000003BB
I/O Port 0x000003C0-0x000003DF
Memory Address 0xA0000-0xBFFFF
Driver c:\windows\system32\drivers\atikmpag.sys (21.19.384.0, 509.38 KB (521,608 bytes), 12/4/2016 8:56 AM)

Name Intel(R) HD Graphics
PNP Device ID PCI\VEN_8086&DEV_0402&SUBSYS_D0001458&REV_06\3&11583659&0&10
Adapter Type Intel(R) HD Graphics Family, Intel Corporation compatible
Adapter Description Intel(R) HD Graphics
Adapter RAM 1.00 GB (1,073,741,824 bytes)
Installed Drivers igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
Driver Version 10.18.14.4264
INF File oem114.inf (iHSWD_w7 section)
Color Planes Not Available
Color Table Entries Not Available
Resolution Not Available
Bits/Pixel Not Available
Memory Address 0xF7800000-0xF7BFFFFF
Memory Address 0xD0000000-0xDFFFFFFF
IRQ Channel IRQ 11
Driver c:\windows\system32\drivers\igdkmd64.sys (10.18.14.4264, 4.70 MB (4,928,256 bytes), 8/9/2015 5:50 AM)


I think I'm having a problem with AMD not Windows, I'll post over there too, and when I installed the card into my system I expected it to work after the drivers installed. My disk tray is broken and won't open so I went on their website and used the autodetect tool. Sorry if the stuff I posted above is kinda messy.

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