I cannot launch Sid Meier's Civilization V. When I try to do so, I receive this message: "The program can't start because d3dx9_42.dll is missing from your computer. Try reinstalling the program to fix this problem." I bought the disc version of the game. I reinstalled it two times, but the same thing continued to happen. Do you know how I can fix this issue?
I asked tech support from 2K games this same question. They responded, "Please send us your DXDiag and MSinfo files". I did. They responded, "d3dx9_42.dll is an error where you need to reinstall DirectX. Please use the following link: http://www.microsoft.com/download/en/details.aspx?DisplayLang=en&id=35" I followed the link and tryed, but failed. I recieved this message: "An internal error occurred. Please refer to DXError.log and DirectX.log in your windows folder to determine problem." They responded, "We recommend you completely uninstall direct x, then redownload/install it from thefollowinglink: http://www.microsoft.com/download/en/details.aspx?id=35
If you receive another error message while uninstalling/reinstalling direct x, please contact Microsoft support for further assistance." I looked on the internet to see how to uninstall direct x but there was no way unless you wanted to mess with the operating system. I wanted to contact Microsoft support, but it costs money.
Does anyone know a way to fix this problem without reinstalling direct x? Or is there a simple way to uninstall direct x without messing up your computer?