Blue Screen messsage when playing heavy intensive games

Hi,

I'm facing issues when playing games and this seems to only happen when the gaming environment gets intensive. Computer just crashed and shutdown, and I had to restart my computer. Here is the error message:

Problem signature:
  Problem Event Name:    BlueScreen
  OS Version:    6.1.7601.2.1.0.256.1
  Locale ID:    16393

Additional information about the problem:
  BCCode:    124
  BCP1:    00000000
  BCP2:    861DB8FC
  BCP3:    00000000
  BCP4:    00000000
  OS Version:    6_1_7601
  Service Pack:    1_0
  Product:    256_1

Files that help describe the problem:
  C:\Windows\Minidump\052211-20280-01.dmp
  C:\Users\Ryan\AppData\Local\Temp\WER-49545-0.sysdata.xml

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Question Info


Last updated February 27, 2018 Views 760 Applies to:
Answer
Hi,

The reason you needed to remove those programs was because they can aggravate the
issue and make it harder to determine the cause.

Start at the top of the troubleshooter I originally posted and work down skipping nothing
all the way through all of the troubleshooters. Its a process of elimination.

If those do not help you can try re-installing Windows. If that does not help then the odds
are it is hardware and you need technical help.

Remember as noted this is usually a Fatal Hardware error and you are mainly trying to
use software which will not help if indeed it is hardware - yes sometimes the issue can
be software so eliminating those possibilities is all you can do.

Hope this helps.
Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

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