Running game -This version of the file is not compatible with the version of Windows you're running. Check your computer's system information to see whether you need an x86 (32-bit) or an x64 (64-bit) version of the program

I'm having the exact same problem that is described in this topic: http://social.answers.microsoft.com/Forums/en-US/vistagaming/thread/f15edea1-f88f-492e-bb42-4db2b06fdf05

My error message is: "This version of the file is not compatible with the version of Windows you're running. Check your computer's system information to see whether you need an x86 (32-bit) or an x64 (64-bit) version of the program, and then contact the software publisher."

I've tried running the program in question (Castle of the Winds) in every compatibility mode that is on the list and all it does is give me that error message every time. Other people have managed to get the program working, so I know it does work on Windows 7, but I can't see to get it to work for me.

 

Help?

 

Question Info


Last updated October 6, 2018 Views 73,607 Applies to:
Answer

Hi autohaptic,

 

a)   What Edition\Version of Windows 7 Operating System are you running on the computer? What is the system type? 32 bit or 64bit

 

If you are running 64 bit Windows 7 Operating System, you may want to install 64 bit Game program on your computer.

 

b)   What version of  castle of the Winds game are you running on the computer?

 

I would like to clarify, if you are attempting to install the program or trying to run it.

 

Step 1: Put the computer in clean boot and then try to run the game

Follow Step 1 in the link below,

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

http://support.microsoft.com/kb/929135 

 

Important: - Remember to put the computer back to normal startup follow step 7 in the link.

You may consider reinstallation the right version of the game program for your computer.

Make older programs run in this version of Windows

http://windows.microsoft.com/en-us/windows7/make-older-programs-run-in-this-version-of-windows

Thanks and Regards:

Ajay K

Microsoft Answers Support Engineer


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