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Windows Explorer stopped working Error Code: c0000374

When I open  Computer's Properties, windows explorer stops working and open this error message, please help me!!! (( 

Problem signature:
Problem Event Name:                               APPCRASH
Application Name:                                   Explorer.EXE
Application Version:                                  6.1.7601.17514
Application Timestamp:                           4ce7a144
Fault Module Name:                                 StackHash_ab30
Fault Module Version:                               6.1.7601.17514
Fault Module Timestamp:                         4ce7c8f9
Exception Code:                                   c0000374
Exception Offset:                                   00000000000c40f2
OS Version:                                           6.1.7601.2.1.0.256.1
Locale ID:                                                   1033
Additional Information 1:                    ab30
Additional Information 2:                    ab30c9ed1229987f27236769bcd210a6
Additional Information 3:                    5be4
Additional Information 4:                    5be482f76f50e8196a5a7f99d56334c4

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Answer
Answer

Hi,

Thank you for posting the query on Microsoft Community Forums. You have reached the right place. Let us work together to find the root cause of this issue and try resolving it.

Does the issue occur only when you open Computer's Properties?

This issue can be caused due to any of the following issues:

  • You may be using an outdated or corrupted video driver

  • System files on your PC may be corrupt or mismatched with other files

  • You may have a Virus or Malware infection on your PC 

Some applications or services running on your PC may be causing Windows Explorer to stop working

I would suggest you to try all the steps from the following link and see if that helps.
Error: Windows Explorer has stopped working
https://support.microsoft.com/en-us/kb/2694911

Note: Virus and Malware infections can cause problems with application performance. Use your favorite antivirus software to scan for any infections that might be hiding on your PC.

Note: Note: Follow How to reset the computer to start as usual after troubleshooting with clean boot from article KB929135 to reset the computer to normal mode.

Note: Do not perform the steps ‘Perform an In-Place Upgrade’.

Hope this helps. Let us know if you have any other issues with Windows in future.

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Question Info

Last updated March 12, 2024 Views 3,216 Applies to: