Step 2: Rebuild the search index and check if it resolves the issue.
Follow these steps:
1. Go to Start and click on Control Panel.
2. Click on System and Maintenance category, under the Indexing Options category, click change how Windows searches.
3. Click the Advanced button.
4. Click the Rebuild button. The number of indexed items will reset to zero, and Windows will begin to rebuild your index.
Step 3:
If the problem persists, then do a clean boot and check if the computer freezes again.
Follow these steps:
1. Click the start orb on your desktop
2. Type msconfig in the Start Search box, and then press ENTER.
If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
3. On the General tab, click Selective Startup.
4. Under Selective Startup, click to clear the Load Startup Items check box.
5. Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.
6. Click OK.
7. When you are prompted, click Restart.
If this resolves the issue, then see the following Microsoft Article on “Clean boot” and the section “How to determine what is causing
the problem” to
determine which program or service maybe causing the issue.
1. Click the start on your desktop
2. In the Start Search box, type msconfig, and then press ENTER.
If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
3. Click the General tab.
4. Click Normal Startup - load all device drivers and services, and then click OK.
5. When you are prompted, click Restart to restart the computer.
