I/O device error when trying to transfer pictures.

I'm trying to transfer pictures from my camera via usb to my computer, but get the message "request could not be performed because of an I/O device error". What is wrong? My son gave me this camera and dock and he never had any problems with it.

Question Info

Last updated May 3, 2018 Views 751 Applies to:
Hello albow,

Check the Windows 7 compatibility center to see if the camera is compatible with Windows 7.
You didn't state what operating system you or your Mom was using.

Then check to see if you have the most current updated drivers for your camera.
If not compatible, then try installing in compatibility mode for the operating system it is compatible with.

If the program is not compatible, then you may try to install and run the program in compatibility mode.

Use the following steps:

1)    Right click on the Program

2)    Click on Properties

3)    Click on Compatibility tab

4)    Select Run this program in compatibility mode and select Windows Vista or whatever operating system the program was running successfully.



Refer to the link here: Make older programs run in this version of Windows



If the compatibility is not successful, then try and run the Program Compatibility troubleshooter:


1.    Open the Program Compatibility troubleshooter by clicking the Start button.

Then click Control Panel. In the search box, type troubleshooter, and then click Troubleshooting. Under Programs, click Run programs made for previous versions of Windows.

2.    Follow the instructions in the troubleshooter.

If you cannot install a program, insert the installation disc for the program and, using the troubleshooter, browse to the program's setup file, usually called Setup.exe, Install.exe, or something similar. The troubleshooter is not designed to work on programs that have an .msi file name extension.

Hope this helps.

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