"Start Search" box error.

Hi, Using IE7 in windows Vista home premium. Most times when I start to type in the "start search" area to find a file or program etc Windows explorer shuts down immediately then restarts. Any suggestions?

I was going to install IE8, but was holding off since this was working fine and in computers with me if it's working leave it the heck alone! But any chance the IE8 could fix the issue?

I use Dreamweaver and Photoshop etc., any chance installing IE8 could affect those?

Thanks!
Ken
 

Question Info


Last updated February 27, 2018 Views 466 Applies to:
Answer

Hi Unitearica,     
 
a. When was it last working fine?
b. Any recent changes made to your computer?
 
If the issue is with only start search box then, installing Internet Explorer 8 may not help. Post back the exact error message, if any, so that we can help you better.
You may check for error messages in event viewer.
Steps to check Application Event log:

1. Click on start.
2. In the search box type eventvwr.msc and press enter.
3. Now click on Application under Event Viewer (local).
4. Now look for event log on right hand side of the Event Viewer windows.

http://windows.microsoft.com/en-US/windows7/Open-Event-Viewer 
http://windows.microsoft.com/en-US/windows7/What-information-appears-in-event-logs-Event-Viewer 
 
You may try the below methods one by one and check if this helps.
 
Method 1: Perform clean boot on your computer.
 
Starting your computer by using a minimal set of drivers and startup programs so that you can determine whether a background program is interfering with your game or program. This kind of startup is known as a "Clean boot."
 
To perform a clean boot on a computer, follow these steps.
   1.    Click Start, type msconfig in the Start Search box, and then press ENTER.
 
    If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
 
   2.    On the General tab, click Selective Startup.
   3.    Under Selective Startup, click to clear the Load Startup Items check box.
   4.    Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.
   5.    Click OK.
   6.    When you are prompted, click Restart.
   7.    After the computer starts, check whether the problem is resolved.
 
   Please monitor the system in the Clean Boot environment. If the problem does not occur, it indicates that the problem is related to one application or service we have disabled. You may use the MSCONFIG tool again to re-enable the disabled item one by one to find out the culprit.
 
   If your issue is resolved, follow the How to Determine What is Causing the Problem section in the KB article to narrow down the exact source.
http://support.microsoft.com/kb/331796 . Also, see the section on how to return your computer to a Normal startup mode.
 
Method 2: Create a new user profile and check if the issue persists there. This issue may also be because of corrupt user profile.

To create a new profile, you must first create a new user account. When the account is created, a profile will also be created.
 
1.  Open User Accounts by clicking the Start button , clicking Control Panel, clicking User Accounts and Family Safety (or clicking User Accounts, if you are connected to a network domain), and then clicking User Accounts.
2.  Click Manage another account.  If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
3.  Click Create a new account.
4. Type the name you want to give the user account, click an account type, and then click Create Account.
 
For more information visit the below links:
http://windows.microsoft.com/en-US/windows7/Create-a-user-account  
http://windows.microsoft.com/en-US/Windows7/Fix-a-corrupted-user-profile
 
Also run an online malware/virus scan on the computer.
http://onecare.live.com/site/en-US/default.htm
http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=ad724ae0-e72d-4f54-9ab3-75b8eb148356

Hope this information is helpful.
 
Umesh P - Microsoft Support

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