Windows 7- Icons not showing up.

I just recently purchased a Toshiba laptop. I have only had it three days. Last night a required update took place. After that happen my Itunes icon is the one that is a white piece of paper with stuff on it and when I go to my computer all of my other icons are like that. I tried going to back to before the changes took place but, it didn't change it! Please help! I have only had Windows 7 for 3 days and I am frustrated!

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Answer
Answer

Hi,

 What was the update installed?

I would suggest you to try rebuilding icon cache and check if it helps. Follow the below mentioned steps -

 1. Open Folder Options to select (dot) Show hidden files and folders.
2. Open a Windows Explorer window.
3. Go to C:\Users\(User Name)\AppData\Local
4. Right click on IconCache.db and click on Delete.
5. Click on Yes to confirm the deletion.
NOTE: This deletes the file to the Recycle Bin. It is safe to empty the Recycle Bin when finished.
6. Close the window.
7. Empty the Recycle Bin.
8. Restart the computer.
9. When you go back, you will notice the Size of the IconCache.db file is smaller, and the Date Modified is now the current date. (See screenshot below)
NOTE: If for some reason IconCache.db is not there or the size has not changed much, then just restart the computer again. You may need to restart a couple of times in some cases.

 10. The icon cache has been rebuilt.

If this does not help, then I suggest you to create a new user account and check if it helps, here are the steps:

1. Open User Accounts by clicking the Start button  , clicking Control Panel, clicking User Accounts and Family Safety, and then clicking User Accounts.
2. Click Manage another account.   If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
3. Click Create a new account.
4. Type the name you want to give the user account, click an account type,(Administrator) and then click Create Account.
Here is a link that will give you information on how to create a new user account.
http://windows.microsoft.com/en-US/windows7/Fix-a-corrupted-user-profile

 Please respond back with the status on the issue and let us know if you have any issues.

 Azam – Microsoft Support.

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Last updated July 30, 2020 Views 27,692 Applies to: