The Desktop Window Manager has encountered a fatal error (0x8898009b) - Windows 7 pro

I get the error "The Desktop Window Manager has encountered a fatal error (0x8898009b)" in Windows 7 pro - when the machine comes out of sleep. The video card is an AMD 760G (intergrated video) - the system is a Shuttle SA76G2 (little shoebox pc) and the cpu installed is an AMD Phenom II X4 940 3 GHz. After the error - Aero is disabled and nothing (including restarting DWM) will turn it back on - sans rebooting.

Aero is fine - very smooth etc, and generally works fine until the machine goes to sleep.

Anyone else run into this? What is the solution?

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No thanks to either Microsoft or HP but I have finally found a fix for this issue.  It may only be a workaround but it certainly works for me. 

Some system boards may be able to fix this with BIOS, if you are unable to fix in BIOS, then you can try the following Windows 7 workaround.


‪1.‬ Start, type cmd, right click, Run as Administrator.
‪2.‬ Type bcdedit /set useplatformclock true and press enter.
‪3.‬ Type bcdedit /enum and press enter.
‪4.‬ Verify that useplatformclock is on/true.
‪5.‬ Restart the computer then test your sleep/aero/WMP issues.

The above worked liked a charm for me on the following platform:

System Manufacturer HP-Pavilion
System Model FQ563AA-A2L a6750f

Processor AMD Phenom(tm) 9650 Quad-Core Processor, 2300 Mhz
BIOS Version/Date Phoenix Technologies, LTD 5.13, 07/05/2009

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I've only tried putting my system into sleep mode once, but so far, this appears to have resolved the problem. Thanks!

I have the same processor as you. Not sure on Bios. My system is an Acer Veriton M410.

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This workaround is useful for Windows 8 RTM in same kind of trouble (the machine comes out of sleep)

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I have been having this same exact issue and  my problem began to occur after I performed a Windows update.  After uninstalling each of them individually I finally came across "Platform Update for Windows 7 x64-Edition (KB2670838)".  I found that uninstalling this update also removes Internet Explorer 10, but it also brought back Windows Aero and removed the Desktop Manager errors.  Microsoft, what's up with that?

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The issue with this problem seem to be related to the new windows 8 graphics card drivers.

I uninstalled the graphics card driver, in my case, NVidia and let the default drivers from Microsoft control the graphics. 

This solved the problem for me.

Regards,
Chris

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I had a similar issue that was solved when I disabled or uninstalled the onboard video card drivers. ( Intel ).

Nvidia card is working with no issues. 

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Windows 7 Home Premium 64 Bit

HP M9500m with MSI Nvidia 8400 GS Video card

IE 11 will Freeze Up and the completely Lock Up after Windows Wakes from Sleep Mode

Event Error log: 

The Desktop Window Manager has encountered a fatal error (0x8898009b)

I haven't figured out what the problem is but I  think it's related to one of Windows Update Patch.

First I  reinstalled Windows 7 64 bit Homed ED and all the Windows Updates and Drivers Updates.

 Same Problem.

Then I Formatted and Clean installed Windows 7 without any New Updates.  No Problem with

Waking Up from Sleep Mode.

IE 8 works fine.

I've Reinstalled my previous Window 7 Image File and will remove each of the updated Microsoft patches

I  am determined to find out which of the updates is giving me all this grief.

Art

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I see that this is very big problem, and it was for me too, until I restored my overclock. Couldnt belive my eyes, I mean what do this have to do with overclock.

I overclock my NB and HT by 200mhz, and overclocked the ram, lowered the timings. Maybe its because of ram  i dont know, but it helped. Aero is working now, I have all visual settings, WEi is working, no more Event 9020 Desktop Window Manager error. Everything is as it should be.

I hope this helps someone.

AMD RYZEN 2600 | GIGABYTE B450M DS3H | XFX RX 580 8 GB GTS BLACK EDITION | Patriot VIPER 16GB DDR4 3000MHZ | Transcend M.2 PCIe 110S 512GB | Seagate BARRACUDA 2 TB 256 MB, 7200RPM | Windows 10 Pro x64

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‪1.‬ Start, type cmd, right click, Run as Administrator.
‪2.‬ Type bcdedit /set useplatformclock true and press enter.
‪3.‬ Type bcdedit /enum and press enter.
‪4.‬ Verify that useplatformclock is on/true.
‪5.‬ Restart the computer then test your sleep/aero/WMP issues.

OMG this resolved my NB frequency issue.

TY. So i really dont need to up the NB Core voltage, now it works great. But why did nb caused that. is a mystery

AMD RYZEN 2600 | GIGABYTE B450M DS3H | XFX RX 580 8 GB GTS BLACK EDITION | Patriot VIPER 16GB DDR4 3000MHZ | Transcend M.2 PCIe 110S 512GB | Seagate BARRACUDA 2 TB 256 MB, 7200RPM | Windows 10 Pro x64

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This same issue affects win 8.1 64 bit. I just upgraded my MBD memory and restarted. Now I'm getting the same issue with my system. I have tried refresh twice and it has not helped. I'm seriously considering a format but I haven't been able to get the system to back up a needed folder before the screen just goes black and windows stops functioning. I had to replace the MBD originally because of repeated BSOD. Now the screen just goes black and the event viewer shows this error after I get it back up. 

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Last updated July 26, 2020 Views 50,626 Applies to: