My computer boots up with a pink screen and I don't know why?

I have done a check disk and tried to do a system restore but I have AVG antivirus and I don't know how to deable it.
 

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Last updated March 24, 2019 Views 5,326 Applies to:
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Answer

Either your monitor is failing or your video card is failing. Assuming that you have a desktop computer, first make sure the cable going from the monitor to the computer is snug at both ends and there are no bent pins. If the cable looks OK, connect the computer to a different monitor. If the problem is gone, the original monitor needs to be replaced. If the problem persists, the video card needs to be replaced. If you have a laptop computer, you can't fix this yourself. Contact the laptop mftr.'s tech support.

If you can't do the work yourself (and there is no shame in admitting this isn't your cup of tea), take the machine to a professional computer repair shop (not your local equivalent of BigComputerStore/GeekSquad).


MS-MVP - Elephant Boy Computers - Don't Panic!
Elephant Boy Computers - Don't Panic!

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Hi,

 

·        Since when are you getting this issue?

 

Boot to the desktop in safe mode and check if the same happens. To boot in safe mode follow the link given below.

Advanced startup options (including safe mode)

http://windows.microsoft.com/en-US/windows7/Advanced-startup-options-including-safe-mode

 

If the same does not happen you may try updating the graphics card driver from the manufacturer’s website and check if that helps.

Update a driver for hardware that isn't working properly

http://windows.microsoft.com/en-us/windows7/Update-a-driver-for-hardware-that-isnt-working-properly

Update drivers: recommended links

http://windows.microsoft.com/en-US/windows7/Update-drivers-recommended-links

 

If the same does not happen in safe mode or updating the drivers does not fix the issue you might have to contact the computer manufacturer.

 

Hope this information is helpful.

Amrita M

Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think.

16 people were helped by this reply

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