The fax stopped working for sending and receiving

This is a new higher end Windows 7 Intel based i5 computer with 8GB of memory.  I have been using the Windows Fax and Scan successfully before.  When I went to receive a fax that area was grayed out.  I lost all of my history of previous faxes.  The name with fax number directory was still there.  I manually copied the few listings.  I also found I could not send faxes.  It seems that in the print directory the print to fax name looks different.  But I can't be sure. It now says " fax, Microsoft shared fax driver" .

I confirmed that the fax is operational and the wires are connected properly by going online via a dial up network.  So, I would think it's in the fax program software.

I tried to remove and reinstall the program, but in the control panel under remove programs I couldn't find it.  Also, I'm not sure where to get the program to reinstall. I do have the Windows 7 ultimate disk available.

I tried going to "Tools", then "Fax Settings".  The blue circle circled and the window said, "Not Responding".  Then it stopped.  In other words, I cannot access the settings. 


Question Info

Last updated October 2, 2018 Views 1,888 Applies to:
Hello Kneed2no,

Windows Fax and Scan is located under the Windows Features.

 - Click Start button
 - Type windows features in the search box
 - Click Turn Windows features on or off
 - Locate Print and Document Services > click + to left to expand
 - Uncheck Windows Fax and Scan
 - Click OK

You will need to restart your computer and then perform  the same steps except check Windows Fax and Scan to reinstall it.

Hope this helps

Microsoft Answers Support Engineer
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