Remote Assistance Please

I need someone to please help me. I recently upgrade my computer from Windows Vista to Windows 7. Everything seems to start up fine, but then the desktop icons are just blank sheets, the task bar isn't functioning, and when I go to the start menu, I can not click on any of the programs (there is a small magnifying glass that appears next to the program when I click on it).  Also whenever I double click on icons on my desktop, the computer becomes non responsive and the computer also stalls.  Please Please help me.

 

Question Info


Last updated February 27, 2018 Views 481 Applies to:
Answer

Hey ATLPhotoGuy,

Let’s check to see what happens in safe mode.

Start computer in safe mode (HOLD F8 while computer is starting up).
 
To start your computer in safe mode, you can refer the below link:
 
 
http://windowshelp.microsoft.com/Windows/en-US/help/323ef48f-7b93-4079-a48a-5c58eec904a11033.mspx

If the issue doesn’t exists in safe mode, try performing clean boot to resolve the issue.

To help troubleshoot error messages and other issues, you can start Windows 7 by using a minimal set of drivers and startup programs. This kind of startup is known as a "clean boot." A clean boot helps eliminate software conflicts.

Follow the steps below:

1. Log on to the computer by using an account that has administrator rights.
2. Click Start, type msconfig.exe in the Start Search box, and then press ENTER to start the System Configuration Utility. If you are prompted for an administrator password or for confirmation, type your password, or click Continue.
3. On the General tab, click Selective Startup, and then click to clear the Load startup items check box. (The Use Original Boot.ini check box is unavailable.)
4. On the Services tab, click to select the Hide all Microsoft services check box, and then click Disable all.
5. Click OK, and then click Restart.
6. Check if you still have the issue.

Refer the link below for more details:
How to troubleshoot a problem by performing a clean boot in Windows 7:

http://support.microsoft.com/kb/929135

Reset the computer to start as usual. After you have finished troubleshooting, follow these steps to reset the computer to start as usual:


a. Click Start , type msconfig.exe in the Start Search box, and then press ENTER.
b. If you are prompted for an administrator password or for confirmation, type your password, or click Continue.
c. On the General tab, click the Normal Startup option, and then click OK.
d. When you are prompted to restart the computer, click Restart.

If that doesn’t help, I suggest you to perform SFC scan.

 

System File Checker (SFC) checks that all Windows 7 system files are where they should be as they were by default and not corrupted, changed, or damaged.  

1. Click Start, click All Programs, click Accessories, right-click Command Prompt, and  select Run as Administrator.

2. Click Continue or supply Administrator credentials if prompted. 

3. In the Command Prompt window type the following, and press Enter:

   sfc /scannow

4. You should see the following on-screen message:

    Beginning the system scan. This process will take some time.

    Beginning verification phase of system scan.

    Verification % complete. 

5. Once the scan has completed, test to see whether the issue that you are experiencing is resolved or not.  

Refer the KB article for more information:  

http://support.microsoft.com/kb/929833

Regards,

Savan – Microsoft Support.

 

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.