Why is my hard disk is showing a capacity of only 27 GB when there are 512 GB?

I have a Zenbook Flip 15 that's been running on Windows 10. Microsoft rolled out a Windows 11 update for the laptop. It crashed the computer, I worked with Microsoft support to try several things to fix it, but ultimately the only way to repair it was to do a clean install. I made the USB, but it wouldn't show the drive. I found out on the Asus support website that that's a problem sometimes, so I followed the Asus Support instructions when the drive wasn't coming up and completed the clean install.

Now I'm having two issues and I haven't been able to find any way to resolve them on either the Asus support site, the Microsoft one, or any blogs, etc.

Problem 1: The hard disk is showing a capacity of only 27 GB when there are 512 GB. The computer is still mostly usable, but there are system updates that won't install and software I can't download because the computer thinks the storage is full. The missing GBs don't show up in Disk Management as unallocated space. They don't show up at all, just the 27GB.

Problem 2: Every time the computer starts up there's a message on the screen that reads "abnormal status reported by rapid storage technology UEFI driver."

I don't know if these are related but any help would be much appreciated!

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That's for responding, all help is appreciated. I tried to follow your instruction, but it didn't give me the option to disable RAID mode. Hope the photos are useful.

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Is nvme SSD is came with laptop or you purchased separately & added.

I am working as a Mathematics lecturer in a PU college.
Windows11_Pro_64bit_23H2_buildno_22631.3374_MS.office365_C2R_2401_v17231.20236_Intel_i5_13500_Nvidia3060_12GB_GDDR6_RAM_32GB_5600_Storage8TB.

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Hi Jeanie09,

That drive is a very specific type of drive, you may need to have a driver on the installation USB to be able to see the correct part of the drive, try the driver on this link:

https://www.intel.com/content/www/us/en/support...

If that does not solve the problem, it would be best to contact Intel Support an provide them with the Model No. of that SSD you have, they will be the best source of the steps to install Windows onto that drive.
___________________________________________________________________

Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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Came with

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Did you enabled nvme standard controller In bios.

I am working as a Mathematics lecturer in a PU college.
Windows11_Pro_64bit_23H2_buildno_22631.3374_MS.office365_C2R_2401_v17231.20236_Intel_i5_13500_Nvidia3060_12GB_GDDR6_RAM_32GB_5600_Storage8TB.

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Nope because I don't know what that means or what that is

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Then take your laptop to nearest asus service center and get solved from them.

I am working as a Mathematics lecturer in a PU college.
Windows11_Pro_64bit_23H2_buildno_22631.3374_MS.office365_C2R_2401_v17231.20236_Intel_i5_13500_Nvidia3060_12GB_GDDR6_RAM_32GB_5600_Storage8TB.

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Last updated May 12, 2024 Views 2,350 Applies to: