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Hello! Do you have a question about Windows Server or Windows Client for IT Pros?
Please note that both categories together with questions have been moved to Microsoft Q&A. This change will help us provide a more streamlined and efficient experience for all your questions and discussions.
help me . In last few days i had windows 8 and because of this problem i installed windows 8.1 dvd . so i do all updates . look following screen shots . so no windows 10 icon yet . help me to fix .
Hi PasinduJayasinghe
I understand your problems.
Refer the link. http://answers.microsoft.com/en-us/windows/forum/windows_10-win_upgrade/i-want-to-reserve-my-free-copy-of-windows-10-but-i/848b5cce-958b-49ae-a132-a999a883265b/
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If the Reservation application (Windows 10 app) has a blank screen or does not work or is not available:
Please be aware even if you do not get the Windows 10 app, you can still download Windows 10 as a .ISO file, create a bootable copy and upgrade your system.
Check Windows Update for an updated version of KB2952664 (Windows 7 SP1) or KB2976978 (Windows 8.x)
After installing the Windows Update, re-run the Compatibility Appraiser. This will happen automatically within a day or it can be run manually from an admin command prompt:
Once started, it may take 10 minutes or so for the appraiser to complete. Once complete, re-open the Get Windows 10 app and it will have the updated compatibility information.
Dan Charlton
Windows DirectX Graphics team
Restart your computer and try again.
If the above does not work, try uninstalling both updates:
Press Windows key + X (for Windows 7 click Start, type:
cmd then right click cmd and click Run as administrator)
Click Command Prompt (Admin)
At the command prompt, enter the following commands:
wusa /uninstall /kb:3035583
wusa /uninstall /kb:2952664
Exit the command prompt, restart and run Windows Update again.