Power plan information isn't available (windows 10 home)

hey guys I am trying to change power setting but I got a message "Your power plan information isn't available" that happened after I do a recovery for the pc I have an hp with amd e1-6010 4 gb ram I was having a dead sleep problem pc won't wake up from sleeping( I start experiencing this problem after the creators update) ,then I decide to do a recovery,after that I was surprise that an other issue has pop up which is power plan information isn't available,what should I do to fix the problem ????  


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Hi, Ali.

To help you resolve your issue of power plan after an update, we suggest referring to the following articles:

Windows Update Troubleshooter

Scans your PC for the possible causes of error.

Battery saving tips

This article also contains troubleshooting steps for power settings.

Let us know if you need further assistance.

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How does this make the power plan  suddenly appear again?  I have the same issue, when I ran the troubleshooter, it came back saying the time before sleep was too long.  Well since I cant change the setting because windows cant find my power plan, it seems to have corrected it.  BUT I cant tell because I cant find my power plan.  

Bottom line, issue not resolved.

"Everyone is a genius, but it you judge a fish on its ability to climb a tree, it will live its whole life believing its stupid" A. Einstein

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Hi Philip,

We would like to know more about this issue that you're encountering with the Power Plan on your computer. Kindly answer the following:

  • Which build and version of Windows are you using?
  • Are you getting any error messages?

We'll be waiting for your response.

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I am using Build 15063

As to the error messages, I get 2.  When choosing anything on the left side menu, I receive the message 'Your Power Plan information isn't available' preceded by a red X.  When I click 'next' and try to save or modify anything I get a pop up box saying 'Windows can't save some of your changes to its power plan settings.  The system can not find the specified file.'

This all happened after the upgrade to the current build.

"Everyone is a genius, but it you judge a fish on its ability to climb a tree, it will live its whole life believing its stupid" A. Einstein

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We would like to know the full details about the build and version of your Windows 10. Kindly press the Windows key and R to open the Run dialog box, then type winver and press Enter. A window will show up about the details of your Windows 10.

The issue that you're encountering is often caused by missing or corrupted data files. We suggest that you create a new user profile and check if you can see the Power Plan information. This will help us identify and isolate if the issue is on your current profile. You can check this article on how to: Set up accounts.

Let us know how it goes and we'll assist you further if needed.

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I try every thing you guys suggests  I still have the problem I have windows 10 version 1703 build(15063.413)

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Hi Ali,

Most likely, the easiest and most direct way to resolve the issues being experienced on the device would be to do what is called a Repair install (this is actually an in place upgrade installation), this will reinstall Win 10 v.1703, (the best and most reliable way to perform this is by using a pre-downloaded ISO file), and allow you to keep your files, apps, and 3rd party programs. To do so, follow the instructions at the link below.

https://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html

If you would prefer instead to try repairing the current installation first you can try following the procedures outlined at this link.

https://answers.microsoft.com/en-us/windows/wiki/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93

Good luck and let us know how it goes,

-Richard  

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The information returned doing a 'winver' was version 1703 (OS Build 15063.413 

I have yet to try setting up another account.

"Everyone is a genius, but it you judge a fish on its ability to climb a tree, it will live its whole life believing its stupid" A. Einstein

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This may be of interest to all here.

https://answers.microsoft.com/en-us/windows/forum/windows_10-other_settings/new-windows-10-version-1703-no-more-power-options/50d3dd8d-a42d-4a08-ab32-a189c42628c3

I just came across it and thought that I would pass it along.

-Richard 

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It may be too late, I didn't see your question till recently.  I ended up doing a clean repair.  This returned the power settings to their normal state.  My power plan information returned.
"Everyone is a genius, but it you judge a fish on its ability to climb a tree, it will live its whole life believing its stupid" A. Einstein

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Last updated March 3, 2021 Views 10,168 Applies to: