Windows Store crashes if started (Windows 10)

Hi guys! I asked this question on Reddit but asking here as well wouldn't hurt. So, I was running Avira and it told me that there was a virus and it's name was winstore.mobile.dll and I stupidly quarantined it. I tried to restore it back but I couldn't for some reason. I tried to manually do it but I didn't have permissions to move files in Program Files\WindowsApps but I can see the folder's contents and now Windows Store won't open anymore. It just pops up and crashes. Can someone please help me because I'm stumped.

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Hi,

Thank you for posting your query on Microsoft Community.

As per the issue description you are unable to use Store and it get crashes. So, the issue could be if there is some corruption with the store. I would suggest you to try the steps provided below and see if it helps.

Method 1: Make sure that “Allow apps to use my location” option is enabled. Follow these steps to enable it.

a. Press the “Windows + W” on the keyboard.
b. Then type “Allow apps to use my location” without quotes in the search box and hit ENTER.
c. Turn on “Allow apps to use my location”.
d. Then turn on “Let apps use my location” option.

Method 2: If you are using proxy connection, please disable proxy.

a. Click the Gearbox at the top right corner in internet explorer.
b. Click the Tools button, and then click InternetOptions.
c. Click the Connections tab, and then click LANsettings.
d. Uncheck the box next to “proxy server for your LAN”.
e. Click OK to save and close the window.

You may also refer to the link for additional information.

Why can't I find or install an app from the Windows Store?
http://windows.microsoft.com/en-IN/windows-8/why-find-install-app-windows-store

Note: The troubleshooting steps in the above link are for Windows 8.1, however they hold good for Windows 10 Tech Preview as well.

Method 3

If still the issue persist after trying the steps provided above then, we recommend running the following PowerShell script to re-register the new Store:

  1. In the Search box, type CMD

  2. Right click on Command Prompt and choose Run as administrator

  3. In the command prompt, enter the following command:

PowerShell -ExecutionPolicy Unrestricted -Command "& {$manifest = (Get-AppxPackage Microsoft.WindowsStore).InstallLocation + '\AppxManifest.xml' ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest}"

I would like to inform you that in Feedback app there is an option to select Store, so you can select that option while providing feedback regarding Store issues.

Hope this would help. If issue still persists post back with the information required, current status of your computer and result of the proposed suggestion, we will be happy to assist you.

Regards,

Ramesh Kumar.

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Hello..

I worked with third method because the first two doesn't work with my laptop.

Even the third one too doesn't work:(

plz help me..... am unable to install any app from store :(

8.1 and 8 worked good with everything but the new win10 is not(only with store). 

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It\s the same for me. I've done all the suggestions from above, and finally got the command prompt to work as well, but the store still won't start propertly. It crashes immediately after II try to run it.

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I've done everything recommended here, to no avail. Also deleted the local cache folder (suggestion on reddit).  Still cannot run the Store.  It starts and when I select an app, I get a spinning circle and sometime later (perhaps 60-90 seconds) the app crashes.

I see three errors in the event log: one when I select an app:

ChkHr(spHardwareCapability->EvaluateHardwareCapabilities( GUID_WinStoreServiceID, arraySize, rawGuidArray, &wuResults, &hrOnlineCheck))
Error: The remote procedure call failed.
Function: Windows::ApplicationModel::Store::Preview::StoreConfigurationServer::AskWuWhichHardwareIsAvailable
Source: enduser\winstore\licensing\winrt\lib\storeconfigurationserver.cpp (435)

And two more two minutes later when the store app crashes:

ChkHr(AskWuWhichHardwareIsAvailable(guidArray, availableArray))
Error: The remote procedure call failed.
Function: Windows::ApplicationModel::Store::Preview::StoreConfigurationServer::FilterUnsupportedFeaturesInternal
Source: enduser\winstore\licensing\winrt\lib\storeconfigurationserver.cpp (390)

ChkHr(FilterUnsupportedFeaturesInternal(spPotentialSystemFeatures.Get(), resultsView))
Error: The remote procedure call failed.
Function: Windows::ApplicationModel::Store::Preview::StoreConfigurationServer::FilterUnsupportedSystemFeaturesAsync::<lambda_d8c68c6b812484885d1acb7c4d03148a>::operator ()
Source: enduser\winstore\licensing\winrt\lib\storeconfigurationserver.cpp (167)

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Good news everyone!
I have found solution to this problem. It is easier than anyone could imagine.

First of all, restore file "winstore.mobile.dll" into Desktop, or anywhere else where you can easily find it. Change extension of this file to ".exe". ("winstore.mobile.exe" - just rename it).

Then, the easiest option is to download small program called "Unlocker".
Install it (WARNING! Be careful to select custom installation and uncheck Delta Toolbar install).

Make sure you have enabled option that will show hidden folders in explorer.

Next, right click on your "winstore.mobile.exe" file and select option "Unlocker". When window pops up, select option "Move". Point it to the destination - Program Files\WindowsApps\Microsoft.WindowsStore_2015.8.25.0_x86__8wekyb3d8bbwe

Click OK. Twice. Then the program should tell you that it couldn't move the file now, and will ask if you want it to move the file during next reboot. Agree with that. Reboot manualy.

Voila.

Hope this will help you.

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No help --- now I have both a winstore.mobile.dll and a winstore.mobile.exe (interestingly, the process you described changed the length of the file so the .exe is much smaller than the .dll) in the Microsoft.WindowsStore_2015.8.25.0_x86__8wekyb3d8bbwe folder.

But Windows store still does not work.  Exactly the same behavior I described earlier.

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Well, this is odd.

It should be okay right now... And it's normal that you have both .exe (about 8 KB) and .dll (about 15807 KB).

I have no idea why it isn't working. Maybe it has something to do with these procedures you did earlier, but I suppose there is no way to tell right now.

Sorry. :/

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I too am having this issue.  It seems to have come up out of nowhere in the past week or so.   I tried the options listed, but not of them appear to resolve the issue.  I've also tried WSRESET and deleting the local cache for Windows store, but no luck.  
kif

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This issue started after installing the last 2 updates last night, KB3081455 and KB890830. I haven't uninstalled them yet, but I remember running the store before installing both those updates. Installing those updates also caused another issue where onedrive couldn't find where it was set to sync files (on another hard drive in my case) and I had to sign in again. Also had an issue where my entire computer froze this morning, which was the first time booting it up after installing the update.

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Same thing. Since installing the update today, I haven't been able to launch the Windows Store. It pops up and within half a second completely closes. I've tried multiple options listed on reddit and everything listed in this particular thread. Nothing seems to work.

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Last updated November 11, 2019 Views 10,655 Applies to: