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Trusted Windows App built-in

Hello, 
I have a laptop that came with Windows 10,  and have two accounts both Administrator.

Almost all Windows App like Calculator, Mail, Photo, Store are not opening in one account (when the other account is good )


There is a difference in view of applications, in the proper account  I see Trusted Windows App under the app's name.
While in the abnormal account  I see  Windows App under the app's name.

In addition, the abnormal account has several applications that works such Phone Companion which word Trusted  appears,  so I don't think it's in the user level.  

Thanks,
Elad

Hi,

To better assist you, do let us know if the issue started recently.

Meanwhile, I suggest you to try switching the account to a local account and then back to a Microsoft account and check if the issue persists.

1. Press Windows key + I to open settings.

2. Click Accounts > Your email and accounts

3. Click "sign in with a local account instead" and follow the screen instructions to create the local account.

4. Once you are signed in through a local account, repeat steps 1 and 2 and click "sign in with a Microsoft account instead".

5. Enter your Microsoft account credentials during the setup.

Let us know the result.

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Hi,
The issue started recently, 3-4 days.
I already tried to remove last Windows update and tried system restore before the issue began, and nothing helps. 

I also tried your suggestion and it didn't work.

Thanks, 

Elad

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Hi,

Could you attach a screenshot of the issue that you have stated in your next response for better clarity?

Follow the steps provided in the help article on How to include a screenshot in your post

Get back to us with the response.

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Hi, 
Abnormal account showing in the first screenshot. 


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Question Info

Last updated March 30, 2020 Views 900 Applies to: