[SOLVED] Windows 10 Store - Login Error: "We encountered an error. Please try signing in again later."

I just upgraded to Windows 10 and everything seemed to upgrade just fine, but when I went to the new Microsoft store I was unable to login to get anything from the store. I would be asked to put in my login credentials, which I did, it would think for a few seconds, and then simply come back with an error that says, "We encountered an error. Please try signing in again later."

I can use this same username and password on other Microsoft login areas, just not the new Windows 10 store. I have also tried a couple different logins, but they didn't work either. I even tried creating a new account with an alternate email, and the confirmation email was never sent. Seems like there is something seriously buggy with the Windows 10 Store login.

How do I get logged into the Windows 10 Store?

UPDATE 8/13/2015: I FINALLY FIGURED OUT A SOLUTION! The problem seems to be with the Local Account.

1 - I followed the instructions here to login with my Microsoft Account:

  1. Go to Start , then select Settings  > Accounts > Your account.

  2. Select Sign in with a Microsoft account instead.

  3. Follow the prompts to switch to a Microsoft account. You may need to verify your identity by entering a confirmation code.

Your local account will switch to your Microsoft account. The next time you sign in to Windows, use your Microsoft account name and password. Your apps and files will not be affected.

2 - I then logged out of my Local Account (completely out of windows) and now in the lower left hand corner there are two accounts, including a new one showing my email address for my Microsoft account.

3 - I then clicked on the Microsoft Account (with my email address) and logged in with my Microsoft Account credentials (instead of my normal Local Account windows credentials I used when upgrading from Windows 7).

It setup my new account for a few minutes and when it finally came up, Windows 10 now recognized my Microsoft Account as connected to my Windows account, and I was finally able to log into the Windows 10 store!

 

Question Info


Last updated May 22, 2019 Views 58,874 Applies to:

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

I am also having the same issues as the original post. My install is a clean install after an upgrade of Windows 10 Pro. My computer is joined to my AD domain, I have three other computers all configured the same and have the error messages showing on them aswell.

I have tried logging into the xbox app on Windows 10 and also adding my Microsoft account to my profile but both of these also fail even with a different Microsoft account.

121 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I have had this issue and I have recently figured out a way how to fix it.

I went through live support and they were unable to help me out. However I figured that I was able to sign-in using different email accounts but not with the one linked to my account.

So what I have done was,

- I linked another email account and made it as an Administrator (Settings/Accounts/Family & Other users/Add someone else to this PC)

- I logged in with the new account and deleted the Microsoft account and deleted all the synchronized Data (Settings/)

- I signed in with a local account (Settings/Accounts/Your Account/Sign in with a local account instead)

- Deleted the new email I recently added

- Log in on windows store, xbox, etc.... Just set everything up

- Then Link it with your email address (Settings/Accounts/Your account)

This worked for me. Good luck.

13 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Thanks for the workaround Joseph, I'm glad it worked for you, but it sounds like more work than it's worth.

Hopefully Microsoft can come up with an actual solution to this problem.

8 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I have the same/similar problem.

I upgraded a win 7 ultimate machine to win 10 pro and set it up with a local account.

I almost immediately discovered that I could access nothing that requires a Microsoft account.

I cannot convert my computer from a local to a Microsoft account [not that I particularly want to

but it's potentially noteworthy that that functionality isn't working] and cannot log into my Microsoft

account in any app, including the x-box app and the windows store.

My experience with the windows store is as described in the OP.

My experience of trying to switch to a Microsoft account instead of a local account is that you go

through the entire setup process, reach the end, it thinks about it for a moment telling you that

you will have to log out and then back in.... And then, nothing happens.

I tried chatting to a Microsoft support engineer who claimed that it was a problem due to the servers being

overstressed... This is now very evidently not the case.

EDIT: Actually I may have just found a solution...

Looking in services I noticed that "Microsoft Account Sign-in Assistant" service was disabled.

Enabling that service seems to have fixed the problem...

No idea why it was disabled, I certainly never disabled it.

20 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Didn't work for me !

12 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I checked in Services and "Microsoft Account Sign-in Assistant" was enabled and running. I still can't sign into the store. I upgraded a Windows 7 64-bit Professional machine.

8 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hi... Where exactly can I find this "Microsoft Account Sign-in Assistant"?

9 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Having the exact same issue. cannot sign in now after upgrading.

7 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I had a very similar issue, I fixed it by signing in with a local account (Settings/Accounts/Your Account), downloading an app off the store, and signing back into my Microsoft account(Settings/Accounts/Your Account).

I can now download apps without issue

7 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Same issue. MS needs to figure out a fix for this.

Pretty surprising so many people have this issue but still no response from the support team.

10 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.