How to fix "ms-windows-store:purgecaches app didn't start"

Please someone help me, my Windows Store could not be opened.

I finally do the following:

-Wsreset.exe And the result is a warning "ms-windows-store:purgecaches app didn't start"

Please help me, strangely when I change the account running properly.

Anybody, please help me. Thank you very much



Thank you for posting your query on Microsoft Community.

I understand that you are unable to open Windows Store. We will help you to resolve the issue.

This issue may arise when some of the Windows components gets corrupted.  

I would suggest you to try running Windows store app troubleshooter and check if it helps.

Follow the below steps:

  • Type troubleshooting in the Search area on the taskbar.
  • Click on View all on the left panel of the Troubleshooting Windows.
  • Select Windows store Apps.
  • Follow the on screen instruction.

If the issue persists,

  • Open the Task manager.  Here’s a tip:  Press CTRL+Shift+ESC. 
  • Click File > Run New Task 
  • Make sure you have a check mark beside “Create this task with administrative privileges” 
  • Type Powershell 
  • Type the following in the Powershell prompt:
    $manifest = (Get-AppxPackage Microsoft.WindowsStore).InstallLocation + '\AppxManifest.xml' ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest
  • Close the Powershell window
  • Reboot the computer and check if it helps.

Hope the information helps. Let us know if you need further assistance. We will be happy to help.

Thank you.

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Question Info

Last updated November 29, 2020 Views 84,105 Applies to: