Grey pop up box appears when trying to sign in with micorsoft account

Hello, I just bought a Aspire F5-573G laptop with Windows 10. I have updated windows and I am trying to sign in to the store and other apps. However, every time I select sign in to microsoft account a grey window has popped up and nothing happens. The grey box just stayed there. It worked previously when I sign in to Microsoft account through the settings. However, I didn't like that it's connected to the laptop logged in so I changed back to local account. I even removed the Microsoft account from the settings. And now I can't sign in to the Microsoft account anywhere. I have looked into multiple websites and can't find a solution. Please help!


To address your concern, provide the answers to the following:

  • Are you experiencing this on Windows Store application only?
  • Have you tried singing back your Microsoft account to your laptop and still got the same result?


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Question Info

Last updated September 30, 2020 Views 363 Applies to: