Windows Store Edge Extension Installation Issues

Recently, we’ve had a number of users report that they’ve had difficulty getting Edge extensions to install properly from the Windows Store. We are actively looking into this problem to identify any solutions. One way you can help us is by sending in diagnostic information and other feedback to our Windows Store engineering team, so we better understand some of the issues users are encountering in the field.

We will need two error logs from your PC: LicensingDiag and WSCollect.

Collecting LicensingDiag logs:

Should you encounter problems with licensing, launching or installing apps from the Windows Store then you should run the licensingdiag.exe tool.

1. To run licensingdiag.exe, open an elevated command prompt and enter the following command by replacing <file path> with your preferred directory location

Licensingdiag.exe -log <file path>\license.cab

This will create a CAB file in your selected directory.

2. Attach the CAB file to the email, and send it with the details below to Win10Store at Microsoft dot com.

Collecting WSCollect logs:

We will need you to collect logs from your computer or device using the WSCollect.exe tool.

1.     To run WSCollect.exe, open an elevated command prompt. This will create a CAB file and save it to the desktop.

1.     Attach the CAB file to the email, and send it with the details below to Win10Store at Microsoft dot com.

Sending the Logs

When sending the logs back to us, please include as much detail as you can. Some of the details may include:

·       The approximate date and time you last saw the issue.

·       The OS version. (you can find this by entering msinfo32 at the command prompt)

·       Your CV data and Store version (this can be found under Settings > About this app)

·       Whether the Store app disappears or just gets stuck on the splash screen (shopping bag icon)

·       Whether you see the spinning progress icon while the splash screen is showing

·       Anything else you think might be helpful (e.g. steps you’ve already tried, wireless or wired network connectivity, hardware configuration, etc.)

-Mark from the Windows Store Quality Team

 

Discussion Info


Last updated December 9, 2019 Views 5,156 Applies to:

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Your Microsoft account log in may be the problem

In my case I also can't download any apps from the store along with extensions but I have found that logging in to my computer with a local account instead of a Microsoft account gets things working properly for a while but you have to log into your Microsoft account in the store to download items from the store. If I try and download more than one or two items at one time especially if I start downloading items listed in My Library I start getting the Try again later Something happened at our end message and sometimes have to sign out of my Microsoft account to get things working again. 

I also have a computer on the Insider Program that was set up exactly the same to log in to my Microsoft account on boot up that I had never seen any store problems on that I see will start to get the downloading problem if I try downloading items from My Library.

I also tried logging in to my computer as another person (My dog in my case) without a Microsoft account and found that my computer worked way better and faster than I have seen it work for a long time.

My extensions are installing properly, but they seem to be broken and not functional (not displaying any UI). I submitted feedback on this and used the repro tool.

feedback-hub:?contextid=560&feedbackid=76b7ce93-b6c3-4b44-9e42-1b1c57921d44&form=1&src=2

feedback-hub:?contextid=560&feedbackid=fa458e02-04b7-41c8-bcaf-42d7638b1f6a&form=1&src=2

Done!

Thanks

Hi!

I just installed the new cumulative update for Windows 10, version 1607 (build 14393.51) which has just been released and I still have an issue with the installation of Edge extensions. An email has just been sent to the store team with all requested information.

Hi!

I just installed the new cumulative update for Windows 10, version 1607 (build 14393.51) which has just been released and I still have an issue with the installation of Edge extensions. An email has just been sent to the store team with all requested information.

Have you tried going to Settings => Apps and features, uninstalling the faulty extension and then trying again in the Store? This fixed it for me.

Hi!

I just installed the new cumulative update for Windows 10, version 1607 (build 14393.51) which has just been released and I still have an issue with the installation of Edge extensions. An email has just been sent to the store team with all requested information.

Have you tried going to Settings => Apps and features, uninstalling the faulty extension and then trying again in the Store. This fixed it for me.
Thanks. works well for me too.

A new version of the Windows Store app is now available.

Microsoft Edge Extensions Issues involving a blank screen

On 8/10/2016 (PST), the Win10 Store team released an update of the Store Client that addresses an issue affecting installation of Microsoft Edge Extensions.  You can update your Store Client (From Win10 Store, go to Settings -> Downloads and Updates -> Check for updates). The Store should update itself to version 11607.1001.32.0. Once this is done, please try installing your Microsoft Edge Extension again and let us know if you see issues. The team is still investigating other issues regarding Extensions and should have an update soon.

Thanks! It worked, I'm able to install any extension now :-)
Another update to the Windows Store was delivered earlier this week. This update should solve the "try again" message received when trying to install a Microsoft Edge extension. The

Client build # is 11607.1001.51.0.

If you continue to see problems with extensions downloading from the store, please follow-up with the original instructions and provide a log.

Thanks for all of your feedback!

Colleen

MS Edge PM

Extensions for Edge were giving me the Windows Store error 0x87E10BC5. Resetting the Store did not work, even after receiving all the updates as of 8/28/2016. What did work for me was first going to Apps & Features and uninstalling the apps/extensions, resetting the Store using wsreset.exe, going to the Windows Store to install the apps/extensions again, and finally going to Edge and waiting for the extension to appear. It is a bit of a concern that after Windows Store says the app/extension is installed and going to Edge Extensions and not seeing the extension.

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