Windows Store does not launch

Window store is not clickable. Please help

Original title: STORE


Question Info

Last updated January 18, 2020 Views 4,151 Applies to:

Hello Nasuwa,

Thank you fro posting your concern in Microsoft Community and welcome to the Windows 10 Family.

To be able to assist you better, provide us few more details on the below questions.

1. Are you using a Local account or a Microsoft Account?

2. What is the antivirus program that you use by default?

3. Do you receive any error message when you experience the issue?

4. Do you face any such issues with other apps installed on your computer?

5. Have you performed all the pending Windows Updates on your computer?

Please be informed that in order to access the Windows Store and to download and run apps, you need an active Internet connection and a screen resolution of at least 1024 x 768.

As an initial recommendation, I suggest you to check if the status of the Windows Store Services is started and set as automatic.

1. Tab on Win+R, to open Run Command.

2. In the dialog box, type services.msc

3. Here locate Windows Store Services, double click to open it.

4. Once  done, click on the Start button and check.

Now, refer to the below recommended methods and check if it helps to resolve the issue.

Method 1:

Follow these steps to run the Windows in built troubleshooter:

a)      Write Troubleshooting in the search box and hit enter.

b)      Click on Troubleshooting tab.

c)      Click on view all option on the upper left corner.

d)      Select the Windows Store apps option from the list.

e)      Click Next to run the Troubleshooter.

Additionally, also refer to the below link to deploy the Troubleshooter for Windows 10 apps 

Also, in order to eliminate any issues with Microsoft Sync in Windows, I would suggest you to deploy the Microsoft Account troubleshooter from the below which automatically resolves sync issues.


Method 2:

Check if the Date, time and Time zone is set correct. Follow the steps to set the date and time:

a. Type “Date and Time” in the search bar.
b. Click Change date and time button.
c. Click Apply and Ok to save the date and time.
    Note: Click on the Time Zone tab to check the Time Zone.

Method 3:

Clear & Reset Windows Store Cache

  1. Open Start screen and press Windows + R keys on the keyboard.

  2. Run Window will open, and type wsreset.exe in the text box.

Re-register the Store App

  1. Open Start screen and press Windows + R keys on the keyboard.

  2. Run the following in a Command Window (CMD) to re-register the Store App:
    powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.XML

Method 4: Disable Proxy Settings

Windows Store apps won't work properly if you are using a proxy server. You may disable the proxy server and check. Follow the below steps.

a. Press Windows Key + R to open run command, type inetcpl.cpl.
b. Under Internet Options, go to Connections tab.

c. Click on the LAN Settings button.
d. Then uncheck the option Use a proxy server for your LAN.
e. Click Apply.

Method 5:

If that does not help, if you are using a Microsoft Account, you may convert the account to a Local account and back to Microsoft account and check if you are then able to run the Windows Store app:

To convert the account, you can do the following:

  1. Sign in to your Microsoft account.

  2. Click Start and then PC settings.

  3. Click Users and accounts and under your Profile select “Sign in with a local account instead ” option.

  4. Enter the required details.

  5. Type in a Username, Password, and Password Hint that you want set for your Local account and click Next. Click on Sign out and Finish button.

In order to switch back, follow these steps:

  1. On the newly converted Local account, click Start and then PC Settings.

  2. Click Users and accounts and under Your Profile click Connect to a Microsoft account.

  3. Enter the Microsoft account ID and Password and click Next.

  4. Choose if you want OneDrive as your default file saving location, click Next.

  5. Click Switch.

Hope the above information is helpful. If you need further information, feel free to write to us and we would be happy to help you.

Thank You.

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