Store is completely broken, WINDOWS/WinStore does not exist

Hello,

Thank you for posting your query in Microsoft Community.

I request you to follow the methods below:

Method 1:

I request you to run the inbuilt app troubleshooter.

Follow the steps:

1. Press “Windows” + “X” and select Control Panel.

2. Select Troubleshooting and select View all on left hand side of the screen.

3. Select the App and follow the instruction to troubleshoot.

Method 2:

Reset the Store.

I request you to follow the steps below to reset the Windows store:

1. Press the “Win Logo” + “R”

2. Type: WSReset.exe and press “Enter”.

3. Restart the computer and check.

Method 3:

You may try to create a new user account and check if it fixes the issue. Refer to the steps below to create a new User Account:

1. Go to Start menu and then click on Settings.

2. Choose Accounts and then select Other User Accounts towards the left.

3. Select Add an Account.

4. Enter a user name and press Next.

5. Click on Finish.

6. Sign out from the current Account and Log into the new account.

7. Check if issue persists.  

I hope this helps you. If you have any further query in future, feel free to contact us. We will be happy to help you.

Thank you.

I've actually tried all of these methods numerous times, and still nothing.

It's especially strange because on the first account I had on this computer, the store doesn't get that error message, and the app actually loads. It's just that, as I said in the OP, none of the apps were signing in because my local account was corrupted somehow.

Bump

This issue is persisting, and nowhere online have I found a solution.

I'd really appreciate it if anyone could help

Same issue here.

When logging on locally with a live Id, there is no problem.

It is a combination of Windows 10 / domain user (local administrator) / Store.

Hi Tolle,

This issue could have occurred due to corrupt user profile.

I would suggest you to create new user account and then try to copy files to the new user profile.

Follow the link to create new user account:

If new user account works, refer steps on how to copy files to the new user profile.

Copy old files to new profile:

a. Navigate to C:\Users\Corrupted_Profile_Name\. The profile name will be the corrupted profile name.

b. Copy all the files.

c. Open Control panel and Folder View options uncheck Hide protected operating system files.

d. Navigate to C:\Users\Corrupted_Profile_Name and copy Appdata folder.

Note: Do not copy these three files. NtUser.dat, NtUser.ini, NtUser.log.

e. Navigate to C:\Users\New_Profile_Name\.

f. Paste all those files here.

 
I hope this helps.
Let us know the status of the issue so that we can assist you better.
 
Thanks.
 

Hello,

I would suggest you to re-register the Windows Store App. To re-register, please try these steps:

a) Press “Windows Logo” + “X” keys.

b) Click on the “Command Prompt (Admin)”.

c) On the command prompt window, copy and paste the following command, and then press “ENTER”

powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xml

d) Check the result displayed on the command prompt window.

e) If it was successfully processed, then type “Exit” and press “ENTER”.

Hope this information is helpful. Do let us know if you need any further assistance, we will be glad to assist you.

I too am facing the same problem. I tried to follow steps to reinstall preinstalled windows apps through running Powershell as administrator, but was faced with the message that a higher version already exists. After which, my once grayed out windows apps became even worst, in the sense that their names were gone and were replaced by names such as "@microsoft.windowscommunicationapps_17.6515.6402" for the mail app. 

Please help, I've been trying so many things for so long.

I finally gave up, because the Windows Store wasn't the only thing not working.  
So I reverted to Windows 7, fully intending to forget about Windows 10.

Then I had second thoughts and installed Windows 10 again.  Now the Store works just fine, but there are still other glitches—such as Google Chrome not opening on Startup even though I have it in the Startup folder.  My mail client, which is also there, does open as directed.

Windows 10 is still a work in progress, should not have been released yet.  We are the testers.  The unpaid, unappreciated testers.  

Doesn't that make you feel special?