Error: 0x80072EFD, "Check your Internet Connection and try again" while trying to connect to internet from Windows Store apps

Hi,

As you are facing issues with connecting the Windows Store apps to internet, do not worry we will help you with this issue.

Do let us know if you have made any changes to the operating system prior to this issue?

Let us try the below troubleshooting steps and check if it helps.

Method 1: I suggest you to run the Windows Store Apps troubleshooter.

Windows Store Apps Troubleshooter, troubleshoots problems that may prevent Windows Store Apps from working correctly.

Run the troubleshooter for Windows apps 

Method 2: I suggest you to check with the system Date, time and Time zone is set correct.

Follow the steps to set the date and time:

1. Type “Date and Time” in the search bar.
2. Click Change date and time button.
3. Click Apply and Ok to save the date and time.

Note: Click on the Time Zone tab to check the Time Zone.

Method 3: I recommend you to install all the pending updates on your device and check if it helps.

Steps:

1. Connect to the internet.
2. Press Windows key and type updates.
3. Click on Check for updates.
4. Under Windows Updates, click on Check for updates.
5. Try to install the updates being shown.

Hope it helps. get back to us with an updated status of accessing the Windows Store apps for further assistance.

Thank you.

I've done as you instructed and still no change, same error

Might it be i'm missing a file that is associated with this? or the file is corrupted?

Prior to this i uninstalled unused apps while in Windows 8.1, but the error was there even when i had Windows 8.1, then i upgraded hoping it would be fixed but seems the error is still there

Hi,

Thank you for responding.

As the above troubleshooting steps couldn't resolve the issue, let me assist you further.

Step 1: I suggest you to run a SFC scan and check if it helps.

System File Checkeris a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files.
Follow the below steps:

1. Right click on the Start button, click on Command Prompt (Admin).
2. Type “sfc /scannow” without the quotes and hit Enter.
3. After the scan, restart the computer and check for the issue.

Note: If you are not able to repair some files after performing SFC scan, I suggest you to refer to the point 3 “Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.Log %WinDir%\Logs\CBS\CBS.log”. Under the section “Run the System File Checker tool (SFC.exe)” to repair the corrupted files after performing SFC scan.

Refer: Use the System File Checker tool to repair missing or corrupted system files

Step 2: I suggest you to run Microsoft account troubleshooter.

Link: Microsoft Account troubleshooter

The following issues are checked by the Microsoft Account Troubleshooter program:

• Corrupt Microsoft Account settings
• Can’t connect to the sync service
• Problems with Microsoft account Policy
• Microsoft Account required
• Connection issues due to proxy or certificate issues
• Problem with system registration
• Signed in with a guest account, or Roaming User Profiles enabled
• You are not connected to the Internet
• Proxy Settings
• You have reached your daily sync quote
• Sync your settings is turned off
• Check system not activated.

Hope it helps. Update us the status of this issue for further assistance.

Thank you.

i've followed the procedure and sfc scan didn't find any errors, but the Microsoft Account troubleshooter found some errors, but i don't see where the exact error is

Hi,

Thank you for responding and apologize for the delay in response to your issue.

We appreciate your interest in resolving the issue.

Method 1: I suggest you to refer to the Microsoft help article below, try the troubleshooting steps suggestions and check if it helps.

Why can't I get online?

And,

Fix network connection issues in Windows 10

If the issue still persists,

Method 2: I suggest you to create a test user account, log-in with that account and check if this issue persists.

This will let us know if your current user account is corrupted.

Follow:

1. Press Windows + X keys from the keyboard, click on Control Panel.
2. Select User Accounts, click on Manage another account.
3. Select Add a new user in PC settings, click on Add someone else to this PC and follow onscreen instructions.

Refer to: Create a local user account in Windows 10

Hope it helps. Get back to us with an updated status of this issue for further assistance.

Thank you.

Nothing is working, can't even create a new account, its giving me an error "Something went wrong"

So i've been trying everything, as far as installing cyberghost, and then i could access windows store, so what corrupt file does cyberghost bypass to enable me to access store, i don't want to format my PC, i just need whatever file that is corrupt to be fixed

Hi,

I realize the inconvenience you are facing. Now that you have me with you let me take care of this.

I would like to inform that there can be many events which might have resulted in the system files errors. An incomplete installation, an incomplete uninstall, improper deletion of applications or hardware. It can also be caused if your computer is recovered from a virus or adware/spyware attack or by an improper shutdown of the computer. All the above actives may result in the deletion or corruption of the entries in the windows system files. This corrupted system file will lead to the missing and wrongly linked information and files needed for the proper working of the application.

I suggest you to perform a repair of the operating system and check if it helps.

Refer to the Andre Da Costa article below to do so:

How to: perform a repair upgrade using the Windows 10 ISO file

Hope it helps. Get back to us with an updated status of accessing the operating system for further assistance.

Thank you.