Cannot re-download Fitbit app in Windows 10 Store

I recently purchased a Fitbit Alta and downloaded the Windows 10 app from the Windows Store without any problems. I have been using the usb connector to sync my Alta to my FitBit App while at work...

However, after a week of use and finalizing settings in the app, I noticed discrepancies between my android app and the Windows App - I was informed by a friend that the Windows app does not always sync correctly. So, to resolve this issue, I planned to simply uninstall Fitbit from my desktop and re-download and install from the Windows Store....... 5 hours ago....

To my aggravation, the Fitbit app refuses to download. I have searched the vast resources of Google, trying every solution I could find from the wsreset.exe and other troubleshooters to even removing certain files that are recreated when the store launches. 

I am at my wits end - without this Windows App, I cannot sync my Alta. My Android phone is not compatible (waiting to get a new phone in October). 

I have removed my account, added it back, .. (Yes, I have tried turning it off and back on again, thank you. :D ) 

One thing I have noticed is : If I pause the download and click resume, it will download about 2 mb before freezing again - almost as if it just forgets that it should be downloading and is "paused" without actually being paused. 

Any recommendations at this point are welcome.... This is beyond aggravating. 



I know how it feels when things doesn’t work out how it has to be, we appreciate you for the time and effort you have spent in performing the troubleshooting steps and sad to know that the issue still persist. Let me assist you.


This issue might occur if the proxy settings are enabled or if the user account is corrupted.


I suggest you to follow the steps below to check and disable proxy.


  • Press Windows key and select Settings.

  • Click on Network & Internet and click on Proxy in the left pane.

  • Turn off Use a proxy server under Manual proxy setup and check if the issue is resolved.


If the issue still persists, try creating a new user account and check if the issue is resolved.


Refer to the below link to create a new user account.


Hope the information helps. Kindly write back to us for further assistance on Windows. We’ll be glad to assist you.


Thank you.

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Question Info

Last updated January 8, 2021 Views 991 Applies to: