Windows 10upgrade

Just downloaded the upgrade from WIndows 7 to 10 on an ASUS desktop. The down load appears to have taken place - obvious new look to desktop.  However, after sign in which takes about 30 seconds  my screen saver image appears and the screen just blinks on and off at a fast frequency.  There is no response to keyboard or mouse - the only response is to control-alt-delete. I can l log off or shut down, restart but same thing happens.
 

Question Info


Last updated December 28, 2017 Views 160 Applies to:

Hi Phillyboy,

Thank you for posting your query on Microsoft Community and showing interest in Windows 10.

As per the issue description you could not access anything as the screen is blinking. The screen flickering/blinking issue that we are experiencing after an upgrade to Windows 10 is mainly due to the security software (Norton Antivirus).

Try the methods provided below and see if it helps.

Method 1: Boot the computer in safe mode.

Let’s boot the computer in Safe Mode and check if issue reappears. Safe mode is a diagnostic mode that starts your computer in a limited state. Only the basic files and drivers necessary to run Windows are started. The words Safe Mode appear in the corners of your monitor to identify which Windows mode you’re using. You may refer to the article mentioned below to boot the computer in safe mode.

 

a. When you hit the power button in Windows 8.1 (through Charms Bar), hold down the Shift key when clicking the Restart button.

b. The next screen will present you with three options. Click Troubleshoot.

c. Next, hit Advanced options followed by Windows StartupSettings from the next screen.

d. Your PC will now be rebooted to enable the advanced parameters, which include Safe Mode as well. Once it restarts, you’ll get nine options whereby the following commands apply:

  • F4 for Safe Mode
  • F5 for Safe Mode with Networking
  • F6 for Safe Mode with Command Prompt

For more information you may refer to the article mentioned below.

Windows Startup Settings (including safe mode)

Method 2

I would suggest you to disable security software temporarily (Norton if installed) and see if it helps you to fix the issue.

NoteAntivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

Method 3

In addition to that try to install all of the Windows updates available and if issue persists, try to update the Display drivers by following the steps provided in the article mentioned below.

The issue could also be related to the Display drivers and other updates. I want to inform you that updates will be released by Microsoft. So, I would suggest you to keep checking your Windows updates not only important one but optional too. If any available try to install them and see if it helps you to fix the issue.

How to: Install and Update drivers in Windows 10

  

If issue still persists, then install the drivers for Windows 8/8.1 from the manufacturer's website in compatibility mode and check if that works.

Make older programs compatible with this version of Windows
http://windows.microsoft.com/en-in/windows-8/older-programs-compatible-version-windows

 

Reference:  

http://windows.microsoft.com/en-us/windows/network-connection-problem-help#network-problems=windows-81&v1h=win81tab5&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1

 

Hope this would help. If issue still persists post back with current status of your computer and result of the proposed suggestion, we will be happy to assist you.

 

Regards,

Ramesh Kumar.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Thanks Ramesh,

The problem was wth the Norton software.  

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Thanks Ramesh,

The problem was wth the Norton software.  

Hi PhillyBoy3421,

 Sorry for the inconvenience. I just wanted to let you know that we were able to resolve the Flickering issues related to Norton programs. Could you try the steps mentioned in the link here: https://support.norton.com/sp/en/us/home/current/solutions/v109267913_EndUserProfile_en_us? Let me know if it helps.


Thanks!

Dinesh
Norton Support

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.