Roll up your sleeves, cross your fingers...
ACTIONS
[You will want to print these instructions (or copy/paste into Notepad) for offline reference. IMPORTANT => DON'T SKIP ANY STEP & perform all Steps in
one, uninterrupted session! If a Step says to reboot,
reboot! None of the steps can possibly harm your computer.]
1. Right-click on the following link, select SAVE TARGET AS... & download the Norton Removal Tool, saving it to your desktop:
ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe
2. Close all open applications (i.e., anything with an icon on the taskbar).
3. Right-click on the file you saved in #1 above and select Run as Administrator to run the Norton utility. Don't TOUCH your keyboard until the run completes, then reboot.
4a. Right-click on the following link & save the download to your desktop:
ie8-rereg.all.zip [1]
4b. Right-click on the file you saved in #4a & select EXTRACT ALL. This will create a new desktop folder also named
ie8-rereg.all. The folder will contain both of the scripts below (plus a third one that you will NOT use).
Note => Don't worry, the scripts are good for IE10 & IE11, too!
5a. Close all open applications (i.e., anything with an icon on the taskbar), open the folder created in Step #4b above & double-click on the file named
ie8-rereg.32on64.cmd to run the script.
5b. Repeat for the file named ie8-rereg.64on64.cmd then reboot.
6. Re-assert Internet Explorer as the default Browser in the CUSTOM (<=important!) section of
Set Program Access and Computer Defaults [2]
7a. Right-click on the following link and SAVE the download to your desktop:
http://www.slipstick.com/doit/chromehtml.reg [3]
7b. Double-click on the file you saved in #7a above & accept the prompt to MERGE the data with the Registry.
8. Reset Internet Explorer per the instructions on this page:
http://windows.microsoft.com/en-us/internet-explorer/reset-ie-settings#ie=ie-11
Note => For optimal results, check the Delete personal settings
option.
9. Run the Windows Update troubleshooter from start to finish per the first paragraph on this page =>
http://windows.microsoft.com/en-us/windows-8/troubleshoot-problems-installing-updates [4]
10. Reboot once more then test.
11. Reply to this post with a status report.
Good luck!
=========================================================
[1] Trusted Source => my colleague IE MVP Kai Schätzl's page:
http://iefaq.info/index.php?action=artikel&cat=42&id=133&artlang=en
[2] After we've finished this thread, feel free to reassert Chrome as your default, if you wish.
[3] Trusted Source:
http://www.slipstick.com/problems/this-operation-has-been-cancelled-due-to-restrictions/
[4] Full Disclosure: Running the Windows Update troubleshooter will delete your
Update History but not the list of Installed Updates.