Windows 10 download without my permission

Windows 10 downloaded without asking me for permission. I am on a capped usage internet connection and this download will put us over our limit for the month at a cost of $10 per gig. Who can I contact for reimbursement of the $50 to $60 that I will have to pay for this download?
 

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Last updated May 20, 2020 Views 5,742 Applies to:

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Hello,

Thank you for posting your query on Microsoft Community Forums.

You might have received a notification on your system to upgrade to Window 10 and after clicking on that notification it might have initiated the process to upgrade to Windows 10.

And there is no mechanism which checks the Internet Connection is Capped or not.

For more information on Windows 10 I would suggest you to refer to the links given below.

Windows 10

Frequently Asked Questions: Windows 10

Hope this information is helpful. Do let us know if you need any further assistance, we'll be glad to assist you.

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I did not click ANYTHING to authorize the download.

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Yes I accepted the invitation a while back. Today I went in and downloaded some optional updates and unclicked Windows 10 from the list. I also did not click the agreement to terms, I closed it without a reply. Later I clicked to wait 2 days, and saved that choice. I wanted to do a backup etc before I did the upgrade. Next thing I see on my screen is "Upgrading Windows Sit Back and Relax", 9% complete with no way to stop it. I am looking forward to Windows 10, but I am traveling, and using wifi, and now my pc is unusable until this is complete.

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You'll have to contact your internet service provider about this. It's on your end and Microsoft technically has nothing to do with it. The best you can do is try to beg your ISP for mercy—explaining the situation to them in full.

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You don't appear to comprehend the messages that you are reading. My ISP had nothing to do with authorizing the Windows10 download. I stated above that I absolutely did not authorize it. I know my usage limits and am very careful to monitor them. Therefore, the problem is a result of either incompetence or unethical practices by Microsoft on YOUR end.

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That is understood. But they are the ones who are charging you for the overage. Microsoft is not responsible for the bill of your ISP. They will not pick up the bill of your ISP. Only your ISP will be able to pardon you on this overage fee as a courtesy if you can explain your situation and reason with them. 

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Supa, you are not comprehending the issue. If you have an app on your phone that uses a large portion of your data plan with out warning and with out your consent, it is not the ISP's fault. It is the fault of the publisher of the offending software, in this case that offender is Microsoft. I strongly suggest you alert your supervisors to this issue. Microsoft will, without a doubt, be facing lawsuits regarding this issue. I will be filing complaints with the Better Business Bureau and my State Attorney General's office regarding this matter Monday.    

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Based on the details of your situation, litigation regarding this problem falls on the company that issues you the fee—and the source which potentially acted as a third-party medium to it.

Basically, we are all responsible for our own usage of our devices and service. When something like what you're explaining goes wrong, we have to reason with our provider to get granted a pardon and courtesy.

A good example of this would be overdraft fees from the bank. When you get an overdraft fee, the company or service that instigated that overdraft holds no liability on the issue no matter what. It our responsibility, and even in the event that someone steals our personal information and makes a false charge on our account that leads to an overdraft—it all comes down to the bank who issued the charge to pardon us of it.

I understand that you're upset, but I'm just trying to help guide you in the right direction to resolve this issue. You should speak with your ISP, explain what happened—be very polite—and see if they will pardon this overage fee as a courtesy to you. 

 

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This has happened to my parents as well.  Today they alone one of their laptops has downloaded 3+ gigs for the windows 10 upgrade and they have not even reserved a copy of it.  They are on a Verizon hot spot and are now looking at 60+ dollars for overage fees.

Windows updates have been turned off on these laptops.  How are they still getting this download if it has not been authorized?

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The best soln. is to deactivate automatic Windows update. Open Command Prompt(Administrator) & type net stop wuauserv & then press Enter. Then restart your computer. This will prevent Automatic Windows 10 downloading in the background. However, you will not get any Windows Update. To revert to original state again open Command Prompt(Administrator) & type net start wuauserv & then press Enter. Then restart your computer.

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