• July 17, 2017
    Announcement: New site design for Microsoft Community

    In July, Microsoft will roll out the first of ongoing site improvements aimed to modernize Microsoft Community and help customers get the most out of their community experience.

    • During the roll out period, you may see the old or new site design depending on your location

    • We expect the roll out to finish by 31 July

    Note: Past private message conversations will not move to the new site design. Please save any private messages you would like to keep.

     Learn more about the upcoming site improvements in this thread.

    Thank you for being part of Microsoft Community!

 
Question
1596 views

Windows 10 Creators Update v1703 installer throwing SYSTEM_PTE_MISUSE stop code

RanganDas asked on

I used the media creation tool to get myself a Windows 10 Creators Update ISO. Used the ISO (has install.esd) to upgrade Windows 10 flawlessly on my desktop just by mounting it and launching setup.exe.

However, when I tried doing so on my laptop (HP Pavilion 15-AB125AX, AMD A10 8700P, Radeon R7 M360, 16GB DDR3, 230GB system partition), it showed the SYSTEM_PTE_MISUSE BSOD right after the first reboot during install procedure. I was planning to update Windows 10 and keep all my files and apps intact.

It rebooted normally to my current Windows build and the installed showed the error code 0xC1900101 - 0x20017 and error message "The installation failed in the SAFE_OS phase with an error during BOOT operation"

Now, I downloaded another ISO (has install.wim) from Microsoft using the Microsoft Windows and Office ISO Download Tool from HeiDoc.net, used Rufus to make a bootable drive (MBR partition scheme for BIOS or UEFI, since I'm using the MBR partitioning scheme and legacy/non-UEFI boot mode on my laptop). Now, I plugged in the USB drive, rebooted from the USB drive, and the same issue persists. It shows the stop code, makes a minidump and reboots normally into my Windows 10 1607.

What is going wrong here?

Also, I heard that this is a driver issue, and so I removed all disconnected devices from the device manager. But if I plan to boot from a flash drive and do a clean install, why should the driver issue persist? If I am booting from the USB drive and then it is crashing, then it clearly means that the issue is with the new 1703 setup. However, 1607 installer boots up fine from USB.

When I try to upgrade by booting into Windows10  1607, the setuperr.log located in C:\$Windows.~BT\Sources\Panther has this

2017-04-07 19:08:00, Error                 CONX   Windows::Compat::Shared::UtcLogger::SetServiceState (643):   Error starting service: [1058].[gle=0x80070422]

2017-04-07 19:08:00, Error                 CONX   Windows::Compat::Shared::UtcLogger::Begin (112):   Error starting service: [0x80070422].[gle=0x80070422]

2017-04-07 19:21:09, Error                 SP     pSPRemoveUpgradeRegTree: failed to delete reg tree HKLM\SYSTEM\Setup\Upgrade[gle=0x00000005]

2017-04-07 19:22:07, Error                 CSI    00000001 (F) 80220008 [Error,Facility=FACILITY_STATE_MANAGEMENT,Code=8] #98835# from CWcmScalarInstanceCore::GetCurrentValue(options = 393216, status = '(null)', value = { type: 40972, bytes ( 12 ): 65006e002d00550053000000 })

[gle=0x80004005]

2017-04-07 19:23:11, Error                 CSI    00000002 (F) 80220008 [Error,Facility=FACILITY_STATE_MANAGEMENT,Code=8] #251501# from CWcmScalarInstanceCore::GetCurrentValue(options = 393216, status = '(null)', value = { type: 40972, bytes ( 12 ): 65006e002d00550053000000 })

[gle=0x80004005]

2017-04-07 19:23:33, Error      [0x080831] MIG    CSIAgent: Invalid xml format: FormatException: Component with display name: Plugin/{C939EC0F-2F56-4CE8-AF56-2336596A5FA7} already loaded __cdecl Mig::CMXEMigrationXml::CMXEMigrationXml(class Mig::CPlatform *,class UnBCL::String *,class UnBCL::XmlDocument *,class UnBCL::String *,class UnBCL::String *)

2017-04-07 19:26:52, Error      [0x0808fe] MIG    Plugin {526D451C-721A-4b97-AD34-DCE5D8CD22C5}: [shmig] Failed to get preferred homegroup with hr=0x80070490

2017-04-07 19:29:07, Error                        CSetupAutomation::Resurrect: File not found: C:\$WINDOWS.~BT\Sources\Panther\automation.dat[gle=0x00000002]

2017-04-07 19:29:07, Error                 SP     CSetupPlatform::ResurrectAutomation: Failed to resurrect automation: 0x80070002[gle=0x00000002]

2017-04-07 19:30:11, Error                 CONX   Windows::Compat::Shared::UtcLogger::SetServiceState (643):   Error starting service: [1058].[gle=0x80070422]

2017-04-07 19:30:11, Error                 CONX   Windows::Compat::Shared::UtcLogger::End (274):   Error starting service: [0x80070422].[gle=0x80070422]

11 people had this question

Abuse history


The answered status icon Answer
RanganDas replied on

The only way now is a clean install now unless HP issues a BIOS update.

Here is what I did for a clean install

1. Tweak BIOS settings (F.41A)

First, hide and disable TPM, disable virtualization, change boot config to Legacy from UEFI. Disable all devices from BIOS for booting other than USB and internal HDD, put USB first.

 

2. Download the ISO from Microsoft by using HeiDoc's tool. Put it on a USB drive using Rufus.

 

3. Restart your PC, disconnect all unnecessary peripherals.

I had the mouse and USB flash drive connected. You will get a prompt to boot from USB. Proceed with it and go to the setup. Do not format the C:. Leave it as it is. Your old files will get into a "Windows.old" folder.

 

4. Install windows. If you are lucky, everything will go fine now. It may appear that your PC is stuck, but let it work. The install takes a while, unlike the other versions of Windows.

 

5. When you are greeted with Cortana during the OOBE, plug in the LAN cord, it works with the default driver. Use a local account for now.

 

6. Log into Windows. Windows Update will now download drivers. You will have to do a couple of restarts. Do not install any other driver now unless Windows Update is done. Windows Update will install OEM drivers only, not generic ones. Most drivers will succeed in one or two tries, a few will fail.

 

7. Windows will BSOD with some drivers. Windows will try and download the drivers again and again, causing more BSODs. Get the Windows Update Show/Hide tool. Using this, block all the drivers that are causing problems. 

For me, there were two realtek drivers, one of which was for the LAN, and another was the HP PS/2 keyboard driver. If you have these drivers, uninstall them using device manager and restart. Windows will automatically roll back to the out-of-the-box drivers that work just fine.

 

8. Now, install the AMD Radeon Settings Software and AMD Chipset software from support.amd.com. These will take care of most of the "unknown devices" from device manager. Also, these are more updated than HP's software, and works better. 

 

9. Next, install your audio driver from HP. This will take care of the audio issue too. You can also enable Virtualization now.

 

10. Restart and run Windows Update one more time to see that no conflicting drivers are being downloaded. Else use the WUSH Tool again.

 

This is just a workaround. An upgrade is not yet possible from Windows 10 v1067. But a clean install seems to work fine for me with the tweaked settings. Also, you cannot use UEFI, Secure Boot, TPM and all those fancy things.

 

I am still waiting on HP for some response on this. 

3 people found this helpful

Abuse history


progress