I was in the process of upgrading my HP Touch smart Laptop from Windows 7 to Windows 10 when the problems happened.
As normal, the computer would shut down and restart. This last time, it shut down and then when it turned back on, the screen was black. I think it was at about 60% complete. Now, 2 hours later, the screen is still black.
I noticed that there was a response that it could take up to 24 hrs just notice if your HD was still processing. Well nothing is happening on my computer. Just a black screen. I know it is on because it's back lit.
I closed the lid - it went into stand by mode, opened the lid and still black screen.
I removed the battery - I get the windows 10 logo, a cursor, then back to the black screen.
What do I do?