Discussion

Text may not appear in the Windows interface on some devices after installing the Windows 10 Creators Update

Updated (7/20/17)

Icons and/or text throughout the Windows interface may not appear at all or may appear as solid color blocks on some devices.

This issue may occur on devices that contain the following Intel processors (codenamed Clover Trail), which are not supported on Windows 10 Creators Update: 

  • Atom Z2760

  • Atom Z2520

  • Atom Z2560

  • Atom Z2580


With Windows 10, we introduced Windows as a Service, a model for continuous value delivery via twice annual feature updates and monthly quality updates.  Along with this updated delivery cadence, we adjusted our support lifecycle policies to reflect the Windows as a Service model.  Recognizing that a combination of hardware, driver and firmware support is required to have a good Windows 10 experience, we updated our support lifecycle policy to align with the hardware support period for a given device.  If a hardware partner stops supporting a given device or one of its key components and stops providing driver updates, firmware updates, or fixes, it may mean that device will not be able to properly run a future Windows 10 feature update. 

 

This is the case with devices utilizing Intel Clover Trail Atom Processors today: they require additional hardware support to provide the best possible experience when updating to the latest Windows 10 feature update, the Windows 10 Creators Update. However, these systems are no longer supported by Intel (End of Interactive Support), and without the necessary driver support, they may be incapable of moving to the Windows 10 Creators Update without a potential performance impact.

 

We know issues like this exist and we actively work to identify the best support path for older hardware.  As part of our commitment to customers, we continue to offer the Windows 10 Anniversary Update to these Intel Clover Trail devices on Windows 10, which we know provides a good user experience.  To keep our customers secure, we will provide security updates to these specific devices running the Windows 10 Anniversary Update until January of 2023, which aligns with the original Windows 8.1 extended support period.

If you have already installed Creators Update from the software download site and are experiencing these problems, you can use Windows 10’s recovery options to go back to an earlier build, or contact support for assistance.           



 
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Views: 22,002 Last updated: June 22, 2018 Applies to: