Question

Q: “Hybrid Laptops with discrete GPU connected to display” error when installing the Windows 10 April 2018 Update (version 1803)

When attempting to install the Windows 10 April 2018 Update, I receive an error message:

 

“Some apps need to be uninstalled.  These programs need to be uninstalled because they aren’t compatible with the upgrade:  Hybrid laptops with discrete GPU connected to the display.”

 

If I then click the “Uninstall” button, the message updates to “We couldn’t uninstall these apps.  You’ll need to remove these apps yourself, and then select Refresh.  These programs need to be uninstalled because they aren’t compatible with the upgrade:  Hybrid laptops with discrete GPU connected to the display.”

Answer

A:

This error message currently appears when attempting to install the April 2018 Update on any of the following Dell devices:

  • Alienware 13 R3
  • Alienware 15 R3
  • Alienware 15 R4
  • Alienware 17 R4
  • Alienware 17 R5

Microsoft is currently blocking these models from installing the update due to a known incompatibility that may cause these devices to display a black screen after resuming from battery saver mode.  For this reason, we do not recommend attempting to work around the current block to install the April 2018 Update.  Microsoft is currently working on a solution that will be provided in a future Windows Update, after which these devices will be able to install the April 2018 Update.

If you are receiving this message, you do not need to take any action at this time.  There are no apps that need to be uninstalled.  Windows Update will notify you when the April 2018 Update is ready for your device.

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Question Info

Views: 16,106 Last updated: June 22, 2018 Applies to: