“Hybrid Laptops with discrete GPU connected to display” error when installing the Windows 10 April 2018 Update (version 1803)

When attempting to install the Windows 10 April 2018 Update, I receive an error message:

 

“Some apps need to be uninstalled.  These programs need to be uninstalled because they aren’t compatible with the upgrade:  Hybrid laptops with discrete GPU connected to the display.”

 

If I then click the “Uninstall” button, the message updates to “We couldn’t uninstall these apps.  You’ll need to remove these apps yourself, and then select Refresh.  These programs need to be uninstalled because they aren’t compatible with the upgrade:  Hybrid laptops with discrete GPU connected to the display.”

 

Question Info


Last updated October 18, 2018 Views 18,112 Applies to:
Answer

Updated (7/9/18):

This error message previously appeared when attempting to install the April 2018 Update on any of the following Dell devices:

  • Alienware 13 R3
  • Alienware 15 R3
  • Alienware 15 R4
  • Alienware 17 R4
  • Alienware 17 R5

Microsoft was previously blocking these models from installing the update due to a known incompatibility that may cause these devices to display a black screen after resuming from battery saver mode.  This incompatibility has been resolved and the block for these models has been removed.

Windows Update will notify you when the April 2018 Update is ready for your device.  Or you can check for the update manually by selecting the Start  button, then selecting Settings > Update & security > Windows Update , and then Check for updates.

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