EXTREMELY Slow Download Windows 10 Home

I was really looking forward to upgrading from Windows 8.1 to Windows 10 for all the promised features.

Unfortunately the initial process which claimed to take a few seconds to complete appears to be taking forever. The screen simply shows a whirling dot "in progress indicator" as illustrated here.

My wireless connection to the Internet has supported downloads at ~70 Mbps rate continuously until I started the Windows 10 update over the Internet using the "Get Windows 10" task on my Taskbar which said my upgrade was ready. The process has been going on for over an hour and according to my Windows 8.1 Wireless Network Condition Status display only 27 MB of data has been received by my computer.

I think this indicates an EXTREMELY slow data download from Microsoft servers. At this rate it will take several days just to download what Get Windows 10 screen says will be 3 GB of data.

Are other end users also seeing this very slow update rate for the initial download

 

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Last updated July 11, 2019 Views 12,429 Applies to:

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Is is safe to just abort the download (click on the red-X) and wait a few weeks to try again?

Later when I restart the download will it pick up where it left off?

Will it even be possible to restart the download?

[Correction]

I misinterpreted the Windows 10 initial notification. Step 2 said the update file was already successfully downloaded before I started Step 3 (install the update). I have no idea what caused the long delay but after closing the window three times and restarting my PC this time the wait was only less than a minute and after having the system reboot the install proceeded like a normal "update" for things like a security update. It is now 100% complete (after maybe 15 minuted) with, "Do not turn off your computer".

Auto shutting down and reboot ... Loading file ... "Upgrading Windows" ... Copying files "Your PC will restart several times. Sit back and relax" ... Configuring files (building to 100%) ... Installing features and drivers ... configuring settings ... [Looks like it's going to work]

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Hi George,

Thank you for posting in Microsoft Community.

This could have happened due to high traffic. Since Windows 10 is launched on 29th July there might be many people downloading from the Microsoft website and through updates.

It's good to know that downloading is now finished and it's installing successfully.

Thanks.

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Turns out through follow on support from Microsoft Tech Support that my PC had a particularly vicious virus that required a complete reinstallation of Windows 8.1. The virus went totally unnoticed by McAfee software.

I gave the Microsoft technician permission to "take over" my PC over the Internet and he reinstalled Windows 8.1, upgraded me to Windows 10 and even reinstalled Office 365 all remotely.

I'm very pleased with the support I received from Microsoft which apparently was a side benefit of subscribing to Office 365.

My system is now 100% operational except for any unwanted second Windows 10 "profile" with it's own log-in name, password, and directory structure. It also has a duplicate copy of all my personal files that are basically worthless as the files are all read-only for some reason. Once I've backed up my primary profile (for safety), I will delete the second profile.

Thank you, Microsoft

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It is still not downloading 2 weeks after thus so called reason

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Thanks Anil, 

Are the servers still overloaded? I started my download more than two weeks ago, and so far it looks like there is zero progress on the download. If I click on "view progress" it takes me to my Windows update page, then if I click "check for updates" I get a message about not being logged-in as an admin (see screen shot). I'm using the only account on the computer, and it has admin privileges (I checked), so I don't understand why I'm getting that message, or why my upgrade is not downloading. I'm running an MSI GE60 with 186 GB free disk space, intel i7 240 GHz processor and 8 GB ram, so there should be no problems with the computer specs. 

Any hints?

Cheers,

Laura

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Hi Laura,

 

Let's try these steps and check if it helps.

 

Restart the Windows Update services and check.

 

  1. Press Windows Key + R, type services.msc and then press Enter.

  2. If you are prompted for an administrator password or for a confirmation, type the password or click Continue.

  3. Locate Background Intelligent Transfer Service and check the Status.

  4. If the Status is Stopped, right-click Background Intelligent Transfer Services, and then click Start in the menu.

  5. Locate Windows Update and check the Status.

  6. If the Status is Stopped, right-click Windows Update, and then click Start in the menu.

  7. Close Services.

 

If the issue persists, rename software distribution and check.

 

a. Press Windows Key + R, type CMD and hit enter.

b. Type the following commands, and press Enter after each command:

 

    • Net stop wuauserv
    • cd %systemroot%
    • Ren SoftwareDistribution SoftwareDistribution.old
    • Net start wuauserv

 

Try to install Windows 10 and check.

You may also try to install Windows 10 using a ISO and check.

Here is the link to create Windows 10 ISO:

https://www.microsoft.com/en-us/software-download/windows10    

 

Please update us with the status. We will be glad to assist you.

K.Z. Sharief Khan
Ex-Microsoft Forum Moderator

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Thanks Sharif,

Background Intelligent Transfer Services is running.

Windows Update has a blank in the status column, and "disabled" in the startup type column. Right clicking shows a menu with "start, stop, pause, resume" all grayed out.

I had some trouble a few months ago with a glitchy update that disabled my wifi connection, so had to do a system restore until the glitch was fixed. Not sure how that could have disabled Windows Update (I don't recall doing it on purpose, I just waited a few days to re-install the updates), but it's the only thing I can think of that is related. 

Ran two virus scans (Malware Bites and Avaast) two days ago, but will update the definitions and re-do them in case some malware is preventing Windows from updating something that would interfere with the malware.

Suspect the problem is with Windows update, so have not yet tried renaming and checking the software distribution. Please let me know if you know how to re-enable Windows Update.

Cheers,

Laura

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my wife has windows 8.1 and has been trying to download w10 but it is buffering each time she hovers over one of her files,3 hours so far,**** is the matter with it

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why is windows 10 app store is so slow in downloading apps?? I dont think it is my computer its new and our internet is fast

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My Windows 10 experience has been a computer nightmare which has gone on for months now. I've been using IBM computers since the 1980s and I've never had this much trouble thought the 2000 edition of Windows was nothing to crow about. 

In the past three days I no longer had to reboot my desktop computer (at least twice) to get it to become stable. Let's call it an antifreeze approach. I thought my troubles were behind me due to some update that happened that I wasn't aware of. I could only say to myself -- finally they have fixed those terrible freeze-up issues. 

Not so fast! Now the download speeds are miserable. The speed test results are normal but the bottle neck has to be somewhere else. As I type this I am running a complete virus scan with System Mechanic on my Dell Inspiron computer. My Dell BIOS is up to date. I've made System Mechanic and Dell aware of my issue. 

Unless I pay MS, I can't talk to anyone about this persistent problem and I don't feel like paying MS who I believe created the problem in the first place. If my computer doesn't have a virus issue then I will have to conclude that the problem is with Windows 10. Dell says my BIOS is up to date. System Mechanic is up to date. 

If I had to choose between the freezing and slow download speeds, I think I would choose the freezing because you could reboot a couple of times to fix it. With the download problem, what do you do? 

Here's what I will do in the future -- buy an Apple computer. And I will never return to the Windows water torture ever again. 

Do you hear me? I have had it with this Windows water torture! Enough already!

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