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After Installing Windows 10, black screen with cursor

jsofer123 asked on

During the install of windows 10 from windows 8.1, I left my alienware x51 unattended for an hour. When I returned, the screen was black with a movable cursor on the screen. 

Help would be greatly appreciated as I really need this fixed asap. Control+Alt+Delete does not work.

Thanks in advance

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The answered status icon Answer

Use whichever method works to Access Advanced Startup Options in Windows 8 or 10.   If none of the other methods work it may be necessary to create a   Recovery drive or  Create Windows 10 Installation Media on another PC to boot using the  BIOS Boot Menu Key, choose the boot device as a UEFI device if offered, then on second screen choose Repair Your Computer   
 
 

In the Advanced Startup options try (in this order) automated Startup Repair, System restore, then if necessary from Startup Settings try to get into Safe Mode with Networking, or lastly Safe Mode.   
 
   
  From Safe Mode w/Networking work through the Windows 10 Install Integrity Checklist.   
 

If Safe Mode doesn’t work or help stabilize things then return to  Advanced Startup Options in Windows 8 or 10.  Next try Command Prompt  to run Checklist repair commands including sfc /scannow, to see if it will repair and start, or  do a Reset Windows 10.  

There are additional steps here for Troubleshooting Windows 8 and 10 Failure to Start - Microsoft Community
   
 

Better yet do the vastly superior  Clean Install Windows 10 following the steps in the link to delete all partitions down to Unallocated Space to get it cleanest.  After install reactivate with your Product Key, automatically from embedded Product Key if a factory install,  or if free Upgrade has already activated. Activation in Windows 10 - Windows Help.   
 


 At any time you can  Rescue Files when Windows Won’t Start.
 


 

If these fail you can try to run Factory Recovery from it’s hotkey at boot; find yours by googling the “PC make/model + Run Factory Recovery.”    Factory Recovery methods    
 
  
 

Feel free to ask back any questions and keep us posted on how it goes.     
 

Windows MVP - Consumer Expert 2010-2017
Previously top-rated volunteer at Seven Forums for 6 years
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Most Helpful Reply
SteveJWilliams replied on

This is the real problem. How can I reboot and stuff, when I/others can not even use any keys to make progress.
This is all mess. I was really exited for Windows 10. I've waited over 24hrs to pop up on my logging screen but seem to stuck with black screen nothing else. I'm really hating this upgrade right now. My computer is all ruined. I can't seem to do anything with it but garbage? Even I tried resetting my computer but did not work.

Iesha's solution does not work for the X51.  Scroll up and look at my possible solution to this problem.  

Many X51 customers have been able to use their computers with windows 10 doing that fix.    I would suggest starting it off by rebooting your computer if you cannot see the keys just press hold the power button until the computer turns off wait a few moments  and then power back up .  From their full the steps above,best of luck.

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