Protect Yourself From Tech Support Scams
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July 29, 2020
Protect Yourself From Tech Support Scams
Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary
technical support services. You can help protect yourself from scammers by verifying that the contact is a
Microsoft Agent or
Microsoft Employee and that the phone number is an
official
Microsoft global customer service number.
The user has chosen to cancel because the system does not pass the compatibility scan to install the update. Setup.exe will report this error when it can upgrade the machine with user data but cannot migrate installed applications.
To identify the incompatible app, grab a Windows 10 install image (use Windows Media Creation Tool to download the appropriate Win 10 version) und mount it. Then execute the file setup.exe located in the root folder of the Win 10 install image. The upgrade
wizzard shall list incompatible apps.
In case, an unknown app is enlisted from upgrade troubleshooter, it's possible to analyze the xml files to find out more details. The steps are discussed within my blog posts.