Windows 10 OEM Version Bought from Newegg, What to do

Hello,

I recently bought the parts to have my son build me a new VR ready computer, we ordered windows 10 from Newegg and did not understand we ordered the wrong version of windows 10, didnt know it until we put the disk in and were looking for the product key for activation, as you know there is not one.  I called Newegg and they said to bad but your $100 was just wasted, I am really upset about this. I called Microsoft today and they won't return my calls or emails.  The bottom line is yes I made an error when I placed the order but in good faith I spent $100.00 for a licensed copy of Windows 10, how hard would it be to help me correct this situation?  I mean the cost of the DVD can't be that much and its not like I have stolen anything.  I just can't believe this is how you get treated these days.

Hoping somebody can give me some ideas.

Thanks Very Much

You can download a Windows 10 reinstallation on USB, but you will need the 25 digit code to activate. If you need Windows 10 PRO or Windows 10 Enterprise for certain features common to Windows 7 PRO, then you must upgrade that license. All OEMs have a sticker with OEM Key or it is emailed. Contact NewEgg for licensing information. HAS to be a code./

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Thank you for your reply.  What is strange is I contacted Newegg, spoke with them and they said there is NO Key or code with the OEM version.  I must say I found this strange but they wanted nothing to do with helping me out and honestly neither has Microsoft.  I hope its not a case of a company being to big to even care about the consumer anymore.

Thanks

Steve

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Right now it appears that Newegg offers only the 32-bit version of Windows 10 Home OEM which is not what you need for "...a new VR ready computer..."   On the product page it's they're very specific about returns:

As for the product key, they are wrong.  There has to be a product key, so you need to go back to them.  Lately the product key on OEM versions is on the envelope that contains the disc, and it is covered like instant lottery tickets--you have to scratch to reveal the number.  There have been reports here that in some cases, scratching to reveal the number also damages the product key printing, so be careful if this is relevant to your case.

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May I ask what is wrong with the edition you bought? Because its still usable, unless you bought an edition that does not have the features you need. The product key is also valid for use with 64 bit Windows 10 Home if you need that.

How to: Switch from 32 bit versions of Windows to Windows 10 64 bit

Best,
Andre
Windows Insider MVP
MVP-Windows and Devices for IT
twitter/adacosta
groovypost.com

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Well the problem with the version I received from Newegg is its the Windows 10 OEM version, 64 bit and there is no activation code.  I am unable to change any personal type settings and it keeps coming up on screen to go to the windows store and buy an activation key.  I am upset because Newegg says there is NO activation code for this windows version, I have called Microsoft a handful of times and nobody really cares about trying to fix my issue.  I understand the software functions however like mentioned above I could have just downloaded a free version to get the same results I have now.  I really just wanted to be a good Microsoft customer, buy a license for my software version and be allowed to make personalized changes to windows 10.  This white folder packaging my disk came in has no scratch off type activation code hidden, there is simply no activation code anywhere.  I appreciate your feedback, its tough throwing $100 down the tubes for nothing.

Thanks

Steve

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Just an update. Neither Microsoft or Newegg are willing to do anything about getting me a product key for the $99.00 I paid for this version of Windows 10 64 bit Home edition.  They have had me take pictures of the sleeve for the Dvd and all the barcode number yet in the end nobody will step up and help me activate Windows.  It is a total sham at this point and now I am starting a paypal dispute as this has gone beyond what I will put up with.  I just want to activate my product and get rid of that continual notification to do just that.

Thanks for all your input

Steve

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Last updated November 24, 2020 Views 5,884 Applies to: