Update to Windows 10 from Windows 8.1 failed multiple times

I have huge issues updating from Windows 8.1 Pro (that is upgraded form Windows 7 Ultimate itself) to Windows 10. 

 

First of all some information: 

  • I’ve Polish version of Windows 8.1 Pro
  • I’m a poweruser
  • I’m using Asus G75VW laptop

 

I’ve done multiple attempts to update Windows in last couple of days but virtually nothing works for me. I tried upgrading through Windows Update, Windows Media Creation Tool and using USB stick with Windows 10 on it. Nothing works. I’m deleting $Windows.~BT, $Windows.~WS, Windows\SoftwareDistribution\Download before every attempt. I put my Windows into “clean boot” as described here https://support.microsoft.com/en-us/kb/929135. I tried to set my Windows in US-EN locale/region. Nothing works.

 

One thing in common in every attempt is that upgrade is failing during the restart – two screens appear for fraction of a second each and computer is restarting again and I’m back to Windows 8.1 as if nothing ever happened. I recorded this with my phone (Polish Windows – sorry):

https://www.youtube.com/watch?v=At7tzWi6tRY

look at 2:20 when Windows is restarting.

 

When using Media Creation Tool update or USB stick update everything seems to be working fine until I’m getting “Modern Setup Host has stopped working” error during “Computer will be restarted soon” screen. Then the only option is to restart Windows manually and I’m getting restart problem shown above. I found setuperr.log with this:

 

2015-07-31 23:14:51, Error                 MOUPG  CInstallUI::GetDefaultLanguage(1527): Result = 0x80070002[gle=0x00000002]

2015-08-01 00:02:00, Error                 MOUPG  CSetupManager::GetDUSetupResults(4955): Result = 0x80070490

2015-08-01 00:02:00, Error                 MOUPG  MoSetupPlatform: SetupPlatform::SetSqmDatapoint(DWORD) returned: [0x80004005]

2015-08-01 00:02:00, Error                 MOUPG  MoSetupPlatform: SetupPlatform::SetSqmDatapoint(DWORD) returned: [0x80004005]

(…)

2015-08-01 00:02:00, Error                 MOUPG  MoSetupPlatform: SetupPlatform::SetSqmDatapoint(DWORD) returned: [0x80004005]

2015-08-01 00:02:02, Error                 MOUPG  CDlpManager::AsyncSerializeDisable(471): Result = 0x80070216

 

Updating using Windows Updates works without any issues until restart. And then again: two fast screens, reboot and back in Windows 8.1:

 

https://www.youtube.com/watch?v=OPl2P0lup-M

 

setuperr.log:

http://pastebin.com/dPEzXNK7

 

setupact.log:

https://dl.dropboxusercontent.com/u/46048766/setupact.log

 

diagnostics.dat

https://dl.dropboxusercontent.com/u/46048766/diagnostics.dat

 

Last two times the error code was C00000FD but on earlier attempts I got:

8024000B, 80246010, 80240054 and less frequently: 80070490, C1900107 and E06D7363

 

Question Info


Last updated March 15, 2019 Views 1,692 Applies to:

Hi,

 

Thank you for posting in Microsoft Community. We are glad that you have choose Windows 10. But it was unfortunate that you end up with this situation. Let me help you resolve the issue.

I would like to ask few questions regarding this issue that you are facing while installing Windows 10.

  1. Do you have any third party security program installed on the computer?

I would first suggest you to check if your computer meets all the system requirements for installing the Windows 10. To check this, you may please refer to the article given below: http://www.microsoft.com/en-US/windows/windows-10-specifications

Please follow below procedure and check if it helps.

Method 1:

Disconnect all the unnecessary external devices connected to the computer (except the mouse and the keyboard)
 
Please disconnect all the unnecessary external devices connected to the computer (except the mouse and the keyboard) and then check if you still face this issue while installing Windows 10.

Also, make sure that you install all the pending updates (including the optional updates) for your Windows Operating System via Windows Update and check if the issue persists.

 

 

Method 2:

Disable security software
Disclaimer: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus

Software is disabled, your computer is vulnerable to attacks.

You can follow the link below the reference:

http://windows.microsoft.com/en-US/windows-8/older-programs-compatible-version-windows

 

Method 3:

I suggest you to perform a Clean Boot and check if it helps.

Click on the link to follow the procedure,

https://support.microsoft.com/en-us/kb/331796

 
Hope this is helpful. Please get back to us with the updates. And we will be happy to assist you further.

 

Thank you.

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Hi,

  1. I don’t have any external hardware attached.
  2. I only have Windows Defender
  3. Like I mentioned above I already did Clean Boot

I would appreciate if somebody take a look at logs. 


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Hello xszaryx,

We are currently sharing the same problem, you, me and another French user.
Actually looked at the logs a lot of times and tried to update at least 15 times now, exactly same errors and "flash reboot" as you.

I'll let you know if I find something interesting.
Actually we seem to be quite alone on this problem..

Did you try to uninstall Nvidia drivers before upgrading ?

Let me know if the above solution worked for you.

Regards,

-Thomas

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Hi Thomas,

I didn’t tried it. But today, out of desperation, I did clean Windows 8.1 install using USB drive made with Windows 8.1 Media Creation Tool and Windows 10 upgrade immediately after that (actually Windows 8.1 installer suggest Windows 10 upgrade at the last step of installation). And it finally worked :)

I’m still not sure why upgrade didn’t work on the first place. Maybe the problem was that on Windows 8.1 I had users folders “robocopied” to other drive :) and this trick is not working on Windows 10 at all from what I can see right now. Or maybe it was Nvidia drivers :)

 

I hope that this helps and you will be able to update your Windows successfully.

 

Cheers

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It seems weird because I found some reports of users for which the upgrade completed successfully even with Users folder on another drive, also when I check the XML files for UserMig it shows that it seems to have no problem with data on another disk.

Well, well, I'll try to install Windows 8.1 and migrate to Windows 10 with the MCT.

Thanks for the reply by the way :)

-Thomas

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